Caseworker, Social Work

Position: Housing Caseworker
Job Title:

Housing Caseworker Department:
Housing

Reports to:

Housing Casework Supervisor FLSA Status:
Exempt Salary: $45,/year_________________________________________________________________________

Job Summary:

The Housing Caseworker supports YWCA Tulsa’s Rapid Rehousing (RRH) programs designed to quickly connect individuals and families experiencing homelessness to permanent housing, while also providing supportive services through the Housing First model. This position also uses the Progressive Engagement model of case management which includes motivational interviewing, trauma informed practice, and strengths-based goal setting to help individuals out of homelessness as quickly as possible.

Please note that this position is temporary, lasting 18-24 months with a chance that it will end earlier or later than that time frame.

Principal Duties and Responsibilities:

Client Support Provide services with empathy, cultural sensitivity, and professionalism

Manage a caseload of 15 clients, conducting in-depth assessments using housing barrier tools

Assist with essential documentation: birth certificates, IDs, Social Security, disability, and public benefit applications (e.g., Medicaid, SNAP)
Support clients through the move-in process, including securing household items and preparing home warming kits Advocate for equitable access to services and ensure clients receive eligible public benefits

Connect clients to community resources for food, clothing, transportation, childcare, etc., and follow up regularly

Engage with all clients on self-sufficiency practices, such as managing bills, setting up payment plans, and understanding tenant obligations

Use Progressive Engagement case management to connect participants to resources including job and educational opportunities to help them become self-sufficient

Support clients in increasing income and financial stability through employment connections, benefits access, budgeting conversations, and self-sufficiency planning to help ensure long-term housing stability

Conduct routine home visits and respond to emergency housing needs (e.g., fires, infestations, weather-related damage) in coordination with relevant agencies

Administration and Data Manage and coordinate rent, utility payments, deposits, and account setup for participants

Maintain accurate and confidential client records and documentation

Attend staff meetings, supervision, and case consultations as needed

Foster positive relationships with service providers and support program evaluation

Perform additional duties as assigned

Required Skills/Abilities:

Excellent communication and interpersonal skills.

Ability to build rapport with individuals from diverse backgrounds through empathy, cultural humility and nonjudgmental communication

Cultural sensitivity and understanding of diversity.

Collaborative approach to working with diverse stakeholders.

Experience with trauma-informed care, housing instability, homelessness, behavioral health, or community-based case management is preferred.

Bilingual/multi-lingual applicants (specifically Spanish), LGBTQIA+, and individuals with lived experience are encouraged to apply.

Required competencies and expectations:

To perform the job successfully, an individual should demonstrate the following mission centered competencies as they relate to YWCA Tulsa core values:

Community:
We center people in our program design; we engage the Community in our decisions, and we partner with others to achieve the greatest impact.

Advocacy:
We are committed to creating space for voices to be heard.

Respect:
We care about each other and treat each other with dignity and value. We believe that authentic, respectful relationships lead to learning and growth.

Empowerment:
We empower each other [and the community/those we serve] to have a voice and create change.

Equity and Inclusion:
We build diverse, welcoming, and inclusive spaces within our walls and in the world.

Excellence:
We set and achieve ambitious goals.

Data

Competency:

YWCA team members are expected to demonstrate knowledge of their data and how it relates to their scope of work. Every team member is responsible for the collection of data and the…