Bilingual Navigation Supervisor
Listed on 2026-07-20
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Social Work
Family Advocacy & Support Services, Community Health, Child Development/Support -
Child Care/Nanny
Child Development/Support
Navigation Supervisor
BACKGROUND INFORMATION:
Birth through Eight Strategy for Tulsa (BEST) is a comprehensive, integrated approach that focuses on families and empowers parents and caregivers to break the cycle of intergenerational poverty for their children. Through this comprehensive strategy, a network of knitted programs, services and community agencies work together to partner with Tulsa's families to increase the percentages of:
Born Healthy, On a positive developmental trajectory by age 3, Kindergarten ready, Achieving success by third grade.
Connect First's mission is to facilitate access to programs and services offering prenatal, postpartum, and social service supports to advance BEST's goals. Essential to the Birth through Eight Strategy for Tulsa (BEST), Family Navigators partner with parents and other caregivers in Tulsa County to provide compassionate, solution-oriented information and referrals. Their goal is to increase awareness and simplify access to maternal healthcare, early childhood development resources, and support programs.
Family Navigators will manage a monthly caseload and focus on contacting pregnant women recently enrolled in Sooner Care to raise awareness, promote interest, and encourage enrollment in prenatal home visitation services. They will also help meet individual family needs through referrals to other community resources supporting families during a child's first years. Family Navigators will connect with parents and caregivers via phone calls and texts, build trusting relationships, and ensure families and children access relevant resources within the Tulsa community.
As BEST expands, Family Navigators will have opportunities to participate in other stages of the birth through eight continuum.
POSITION SUMMARY:
The Navigation Supervisor will play a key role in advancing the goals of BEST and realizing the potential of the strategy for children and families. The Navigation Supervisor will provide personalized, ongoing support to connect families to desired programs and services and will supervise a team of Family Navigators and/or Family Liaisons. Together with other BEST implementing partners, the Navigation Supervisor will impact thousands of children across Tulsa County and the country, as other communities draw from and replicate the model.
The Navigation Supervisor will support the Family Navigators and/or Family Liaison team and will manage a monthly caseload by contacting pregnant women recently enrolled in Sooner Care to promote awareness of and enrollment in prenatal and postpartum home visitation services and early childhood programs and services. The Navigation Supervisor will engage with expectant mothers, parents and other caregivers, develop trusting relationships, and ensure that parents and children are connected to relevant and appropriate resources.
of Duties
The following functions represent the majority of duties performed by the position but are not meant to be all-inclusive or prevent other duties from being assigned when necessary. ESSENTIAL JOB FUNCTIONS (100% of Time):
- Direct and provide oversight of the daily activities for the Family Navigators and/or Family Liaisons.
- Provide ongoing mentoring, coaching, and performance support to staff to enhance skills, accountability, and professional growth.
- Conduct case reviews, audits, and quality assurance activities to ensure compliance with program standards, policies, and documentation requirements.
- Monitor and maintain client tracking systems to support accurate reporting, service coordination, and program accountability.
- Conduct regular one-on-one meetings with staff to provide guidance, address concerns, monitor performance, and support professional development.
- Report any concerns to the Navigation Manager promptly, regarding reporting team and individual performance concerns or disciplinary concerns.
- Complete annual and probationary performance evaluations in accordance with organizational policies and procedures.
- Provide oversight regarding record storage to abide by the agency's policy and protocol.
- Oversee employee timekeeping, attendance tracking, and leave management…
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