Dispatcher, Transportation

ABOUT THE JOB

The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory, including supervised personnel. They will be a key decision maker in determining the optimal transportation means (in-house or vendor partners) for delivery, return, installation, service, removal or relocation of units. The position has a direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning.

A successful Dispatcher will adhere to WS safety policies, relevant state and regional laws and regulations, maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction, and embody WS core values of collaboration, empowerment, excellence, and innovation.

• Conduct business in compliance with all Environmental Health & Safety policies.
• Conduct periodic safety meetings and update safety documents and logs.
• Manage employee health and safety by creating a safe workplace, training, observations, and regularly scheduled assessments.
• Ensure operating standards are conducted, supported by robust training and communication actions.
• Supervisory responsibilities.
• Provide direct and indirect managerial oversight by assigning tasks, daily assignments and other duties to include, as applicable:
  • Drivers
  • Field Service Techs
  • Set Up Crews
  • Transportation Coordinators
  • Branch Coordinator
• Manage tasks, daily assignments and other duties for temporary workers and contractors as appropriate.
• Own DOT compliance within an assigned territory.

• Set daily, weekly and monthly priorities for the team.
• Schedule and assign in-house or vendor drivers to achieve 100% on-time pick-up and delivery targets and delivery & installation profit margin.
• Schedule and assign services and maintenance calls supporting customers on rent.
• Review upcoming deliveries and pick-ups and develop a dispatch plan.
• Load level volume with end-to-end customer communication.
• Create and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of units.
• Coordinate employees, vendors and contractors for timely completion of complex installation and removal.
• Monitor digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendors.
• Ensure drivers collect appropriate documentation and signatures related to delivery/pick-up of units.
• Ensure drivers document damages at retrieval and return.
• Monitor and document DVIR and preventative maintenance files.
• Ensure all daily, weekly and monthly paperwork is completed, recorded and filed.
• The ability to tracks drivers / venders through digital applications for on-time excellence.
• Schedule deliveries and pick-ups outside of the current dispatch schedule as appropriate.
• Assist drivers with schedule or route issues when necessary.
• Communicate with customers to assist in scheduling daily, weekly and other activities.
• Confirm site readiness, delivery access and permitting.
• Define and maintain office/administrative procedures; act as local coordinator and/or point of contact for branch activities such as timekeeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties.
• May manage one or more Branch Administrative employees.
• Review Drivecam coaching opportunities and take action as necessary.
• Conduct performance discussions and training.
• Other duties as assigned.

• High School Diploma, GED, or 3 years of applicable experience.
• 2 years of work experience.
• 2 years of experience managing one or more employees OR 1 year of experience with Will Scot.
• Experience working directly with customers by phone and email.
• Strong customer service orientation, active listening, excellent oral and written communication.
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem solving.
• Build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively…