Service Technician

Job Title:

Service Technician

FLSA Status:
Non‑Exempt

Department:
Loram Technologies

Reports to:

Assistant Manager, Field Services LTI

The Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad’s wheel/rail life.

• Service top of rail and gauge face lubricator units to specified guidelines.
• Perform lubrication service program for railroad customers.
• Use logic and methods to solve problems and find effective solutions.
• Understand and adhere to general railroad and Loram operating rules.

• Manage inventory held on maintenance vehicle through company processes.
• Plan work based on length and task difficulty, develop schedules, and anticipate and adjust for problems to meet objectives.
• Able to work independently.

• Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
• Proactive problem resolution.

• Build customer and supplier relations for improved products and services.
• Work with Sales Department to ensure customer expectations are met.

• Communication
• Building Customer Loyalty
• Decision Making
• Customer Focus
• Planning and Organizing
• Work Standards

• High School Diploma / Equivalent
• Maintain railroad safety training and certifications
• Ability to obtain a CDL.

• Associate degree in Electrical or Mechanical
• 1+ years of Field service experience with customer facing role
• 2+ years working in a railroad environment, Field service, and Basic computer skills

• Successful completion of a pre‑employment physical examination and role‑specific assessments, including DOT Physical Exam, Regulated (Use the "Apply for this Job" box below). Human Performance Evaluation (HPE), and Audiogram.
• Successful completion of an eVerifile/eRailSafe background check as required by Loram’s railroad customers.
• Must possess and maintain a valid driver’s license.
• Successfully pass a pre‑employment drug and alcohol test.

• 100% travel, using any method of transportation.
• Ability to lift and/or move up to 50 pounds.
• Ability to apply high levels of cognitive, analytical, retention and reasoning.
• Excellent communication skills used within any social context.
• Can stand, sit, walk, reach, balance, stoop, kneel, hear, taste and smell.
• Can see up close, distances, colors and has use of peripheral vision and depth perception.
• Can tolerate variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment.

Loram is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. We make all employment decisions based on qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, veteran status, or any other characteristic protected by applicable laws in the countries where we operate, including the Equality Act 2010 in the UK, relevant U.S. federal, state, and local laws, Brazil’s anti‑discrimination provisions under the Consolidation of Labor Laws (CLT) and Federal Constitution, India’s Equal Remuneration Act and Rights of Persons with Disabilities Act, Australia’s Fair Work Act 2009 and applicable state and territory legislation, and Canada’s human rights protections under the Canadian Human Rights Act and applicable provincial or territorial laws.

Benefits for this role include a comprehensive package with company‑sponsored medical, dental, and vision insurance;
Health Savings Account (HSA) and Flexible Spending Account (FSA) options; wellness programs; basic life and AD&DD insurance; voluntary life insurance; company paid short‑term and long‑term disability coverage; 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan;
Employee Assistance Program (EAP); behavioral health support; and leaves of absence. Additional benefits include tuition reimbursement, payroll charity contributions, adoption assistance and optional plans such as legal, critical illness, and hospitalization.

Loram determines compensation based on factors such as skills, competencies, education, and/or experience. Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation. The pay range for this position is between $47,200-$66,000.