Vendor Onboarding

Overview

Nation Transportation, formerly Care Car and part of Nations Benefits, is dedicated to improving access to care through safe, reliable, and professional Non-Emergency Medical Transportation (NEMT) services. Our platform,
HQ
, connects transportation providers with consistent trip opportunities while giving them full control and transparency over the work they accept.

We are seeking NEMT Business Owners to join our growing network. As a vendor partner, you will complete the onboarding process
, ensure compliance with safety and operational standards, and begin claiming trips through HQ based on your drivers, vehicles, and capacity.

This role is ideal for companies looking to grow their business
, access competitive rates
, and make a meaningful impact in their community.

• Submit the required onboarding documents, including business licenses, insurance, driver credentials, and vehicle information.
• Review and accept the Provider Agreement and Terms & Conditions
  .
• Set up and maintain your HQ portal account to manage trips, drivers, and vehicles.
• Claim trips based on your company’s schedule and resources — you decide which trips to accept.
• Provide safe, reliable, and professional transportation for members.
• Follow all Community Guidelines to ensure quality service and compliance.

All vendor partners are expected to:

• Operate safely: follow all traffic laws and never drive under the influence.
• Treat members with respect: no discrimination, harassment, or inappropriate conduct.
• Stay compliant: keep documents accurate and up-to-date, with no fraud or misrepresentation.
• Protect members: no unauthorized passengers and no cash transactions outside HQ.
• Communicate clearly: report issues or concerns promptly and professionally.

Failure to comply with these guidelines may result in suspension or removal from the network.

• Valid business license and able to meet insurance requirements.
• Vehicles and drivers that meet local, state, and federal safety requirements.
• Ability to submit documents digitally and manage operations through HQ.
• Strong commitment to member safety, professionalism, and compliance
  .

• Consistent trip opportunities in your area.
• Transparent, competitive rates visible upfront before accepting trips.
• Complete flexibility and control — take only the trips that fit your schedule.
• Dedicated support team available at .

• First Name (Legal)
• Last Name (Legal)
• Email
• Phone Number
• Business Name
• Contact Title (e.g. Owner, Operator, etc)
• Business Address
• Country Address
• Address 2 (Apt, Suite, etc.)
• City / Town
• State / Province
• Zip / Postal Code
• Business Start Date (How long has your business been in operation?)
• Description of Services
• Service Types (e.g., Ambulatory, Wheelchair Accessible Van, Stretcher, Ambulance BLS/ALS)
• Owners (names of all owners owning 5% or more)
• Hours of Operation (Standard, After Hours, Weekends)
• Service Area and Counties
• Languages Spoken by management, dispatch, or drivers
• General Liability (General Aggregate Amount)
• Automobile Liability (Combined Single Limit)
• Workers' Compensation

Note:

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