Delivery Driver; non CDL

Delivery Driver (non-CDL)

Position

Description:

Pay Rate: $18.75/hour. Primary focus is the delivery of product to customers ensuring customer satisfaction through on-time delivery and professional interaction. The Delivery Driver (non-CDL) is responsible for providing timely transportation of products from origin to destination as assigned, along with unloading and staging products at customer's place of business.

• Abide by all Company safety policies and state and federal transportation regulations
• Assist in verification of all outgoing and incoming product for accuracy in terms of size, amount and type
• Collect payments from customers in monetary form acceptable to Company
• Efficiently unload cargo and stage products at customer’s place of business
• Ensure all administrative paperwork concerning delivery orders required to move with shipments is available for inspection and that appropriate paperwork accompanies delivery
• Maintain professional representation of the Company in all interactions with customers and through responsible driving
• Maintain records required for compliance with state and federal regulations, including driver’s logs, records of fuel purchases, mileage records and other records required by law and Company policy
• Occasionally operate powered industrial vehicles (forklift pallet jacks, order pickers, etc.)
• Timely transportation of product from origin to destination as assigned

• Action-Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaboration – Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Decision Quality – Making good and timely decisions that keep the organization moving forward.
• Drives Results – Consistently achieving results, even under tough circumstances.
• Ensures Accountability – Holding self and others accountable to meet commitments.
• Equipment Utilization – The ability and skill to ensure the optimum utilization of warehouse or production plant, equipment and materials.
• Health and Safety – The ability and skill to manage and apply safe systems of work.
• Masters Service Conversations – Ability to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close.
• Navigates Field Service Interactions – Briefs customer on service interaction; confirms logistics of visit/interaction; defines scope of service interaction; displays appropriate body language with the customer; offers alternative or interim solutions; reads the customer’s tone and body language; reflects and plans for future interactions.
• Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
• Policy & Procedures – The ability and skill to monitor, interpret and understand policies and procedures and ensure their alignment with organizational strategies and work objectives.
• Service Into Sales – Ability to recognize sales opportunities during service interactions to enhance overall customer service; presents products and solutions in a compelling way; recognizes clues for added needs; refers added customer needs to appropriate team; transitions from service to sales conversation.
• Verbal Communication – Ability to express ideas, request actions, formulate plans, and policies by means of clear and effective verbal communications.

• High School or GED degree
• 1–2 years of related experience preferred
• Skills:
  • Navigates Field Service Interactions
  • Policy & Procedures
  • Masters Service Conversations
  • Service Into Sales
  • Verbal Communication

• Physical demands: occasionally required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; lift products up to approximately 50 pounds.
• Handling of tires (e.g., rolling, destacking, team lifting) greater than approximately 50 pounds.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: exposed to weather conditions; noise level usually moderate.
• Travel required:
  
  75% of the time; no overnight stays.

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace.