PL Operations Manager

The 3PL Operations Manager oversees daily warehouse, logistics, and distribution activities. This role focuses on maximizing throughput, maintaining high inventory accuracy, and meeting strict customer Service Level Agreements (SLAs). You will manage floor supervisors, optimize labor costs, and drive continuous improvement across multi-client accounts.

• Direct inbound receiving, put-away, picking, packing, and outbound shipping operations.
• Ensure 100% compliance with client‑specific key performance indicators (KPIs).
• Schedule, train, and manage full‑time and temporary warehouse staff.
• Oversee cycle counts, wall‑to‑wall audits, and root‑cause analysis for variances.
• Act as the operational point of contact for key client accounts and issues.
• Leverage RAMP WMS to track productivity, create client custom reports, and maximize slotting efficiency.
• Enforce OSHA regulations, facility security protocols, and safe equipment operation.

• 5+ years in warehouse operations, with 2+ years specifically in a 3PL environment.
• Advanced proficiency in Tier 1 WMS (e.g., SAP) and Excel.
• Proven track record of managing teams of 20+ headcount in a fast‑paced setting.
• Bachelor’s degree in Supply Chain, Logistics, Business, or equivalent field experience.
• Lean Six Sigma Green Belt or APICS (CPIM/CSCP) preferred.

• Cost per Order:
  Total operational cost divided by shipping orders.
• Order Accuracy:
  Percentage of perfect orders shipped without errors.
• On-Time Shipping:
  Percentage of shipments departing within the SLA window.
• Inventory Accuracy:
  Total physical inventory match against WMS records.

Excellent company to work for with great benefit package.

Salary will be commiserated with experience.