Dispatcher​/Schedule Coordinator

Dispatcher / Coordinator Position Overview

The Dispatcher / Coordinator plays a critical role in managing daily operations and communication within H2O Away. This role coordinates production team schedules, handles customer communications, and ensures efficient job flow throughout the week. The ideal candidate thrives in a fast‑paced environment, demonstrates exceptional organizational skills, and maintains a professional, customer‑focused attitude at all times.

Tumwater, WA

H2O Away

Office Manager (OM)

• Coordinate daily and weekly schedules for the production team.
• Maintain balanced workloads for all crews.
• Schedule inspections, equipment pickups, demos, asbestos sample pickups, and other appointments.
• Send daily appointment reminders and follow up on referrals within 10 minutes.
• Track job check‑ins and monitor vehicle locations via GPS to ensure timely arrivals.
• Update and maintain employee attendance records, vacation requests, and on‑call schedules.

• Answer inbound calls and direct customer needs to the appropriate department.
• Greet walk‑in customers and subcontractors; process and distribute check payments.
• Maintain clear communication with team members via Slack and email.
• Provide a professional, friendly experience to all customers and partners.

• Create and maintain job files with all required data and internal participants.
• Update notes and upload relevant information in the CRM for each job.
• Audit previous day’s appointments for complete notes, photos, and next steps.
• Track and upload asbestos results, notify relevant parties, and update files accordingly.
• Prepare asbestos samples for shipping or pickup.
• Update organizational charts weekly and post in Slack/Frame X2.
• Maintain office cleanliness, stock supplies, and manage uniform inventory and orders.
• Handle Lost Sale Reports for cancellations or inspection leads not booked.
• Order business cards, office supplies, and printed materials as needed.
• Assist the Office Manager with work events, meetings, and internal communications.

• Participate in on‑call rotation for after‑hours phone and referral coverage.
• Serve as backup for marketing administrative duties.
• Track employee birthdays, prepare cards for signatures, and support company culture activities.
• Open or close the office as needed.

• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Professional demeanor and appearance.
• Ability to multitask and problem‑solve under pressure.
• Comfortable with Microsoft Office Suite and basic digital tools.
• Valid driver’s license and clean driving record.
• GED or equivalent education required.

• Previous experience in dispatch, scheduling, or administrative coordination.
• CRM or job management software familiarity.
• Prior experience in construction, restoration, or service‑based industries.

• Full Health Insurance (Medical, Dental, Vision)
• 401(k) with Company Match up to 5%
• Paid Time Off (PTO) & Paid Holidays
• Ongoing Training & Certification Support
• Career Growth Opportunities Within a National Platform
• Supportive Team Culture & Leadership That Backs You