L&I Office Assistant​/Support Units

Our Mission:
Keep Washington Safe and Working!

Our Values:
Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

Please note:

This position is open to Internal L&I applicants only.

Are you looking to put your highly developed customer service skills to work? Are you comfortable and excel in a fast‑paced work environment? Bring your customer service skills to L&I, the employer of choice. We are excited to announce the opportunity to join our team and work in a positive, goal‑oriented atmosphere as an Office Assistant
3. Within the Insurance Services Claims Administration program, this Office Assistant 3 position assists supervisors and workers' compensation adjudicators by providing excellent customer service in timely processing of work items by performing complex clerical support. Training for this position is conducted in‑person, hybrid options available once successful. This position contributes to the state’s economic well‑being by assisting agency staff in providing workers' benefits to which they are entitled.

• Create phone referrals by transcribing voicemail messages, accurately capture the caller’s information, and apply information from computer programs, resource manuals, Washington Administrative Codes (WACs), Revised Code of Washington (RCWs) and documents submitted by customers to the processing of work items.
• Sort mail and distribute it to the appropriate area for further processing and/or prepare for mailing.
• Perform various claim support duties as needed, including but not limited to, typing letters and correspondence, accurately and free from errors.
• Transfer and communicate with other program areas to resolve identified issues.
• Navigate through multiple computer programs while inputting data quickly.
• Work in a strong team atmosphere, share information, and utilize your group to solve problems.
• Maintain confidentiality and compliance with applicable statutes and agency policies and procedures.

For the full list of duties, please request the Position Description Form (PDF).

• High School Diploma, GED, or equivalent.
• Two years of clerical or customer service experience assisting clients/customers.
• Ability to access and move between multiple computer programs; databases, word processing.
• Basic skill level (Level
  1) using Microsoft Outlook, Excel, and Word.
• Ability to type 40 words per minute, accounting for errors, with a 5‑minute typing assessment.

When applying, please provide an online typing assessment, ensuring it includes net WPM and shows a minimum of 5 minutes in length. You must attach a screenshot of your result for the 5‑minute assessment. Do not send a link.

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

• Call center experience.
• Associate’s degree.

Teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules. This position is flexible/hybrid and requires at least three days in the office after a full time 10‑to‑12 weeks in office training. The assigned duty station for this position is Tumwater, Washington. For positions where in‑office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career.

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD‑214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security number.

The State of Washington is an equal opportunity employer. People with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360‑902‑5700. TTY users should first call 711 to access the Washington Relay Service. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are committed to building a diverse and inclusive workplace for everyone.

Prior to placement, a background check, including criminal history record, will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.