Service Coordinator

About the Organization Serving the Pacific Northwest since 1971 North West Handling Systems, Inc. is a full line material handling equipment distributor with full branch operations in Seattle, Anchorage, Yakima, Spokane, Portland, Olympia, and Albany. Providing the best Material Handling service in the country, NWHS is a recognized leader in the industry.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Req Number CUS-26-00012

Category Customer Service

Location North West Handling Systems, Inc. Olympia Branch

Position Service Coordinator

The Service Coordinator is responsible for supporting the Service Department's daily operations.

• Enters, processes, and fills orders for materials, internals, warranties, and rentals.
• Identifies identical processes to eliminate duplicate operations.
• Reports to supervisors to determine progress of work and to provide information on changes in processing methods received from all departments.
• Compiles reports concerning progress of work and downtime due to failures of machines and equipment to apprise management & sales staff of equipment usage.
• Interacts with customers, management & sales staff thorough email, phone calls, and other forms of correspondence on a daily basis.
• Inputs data and invoicing into web based billing portals, based on customer needs and protocols.
• Position may occasionally require assisting other departments with similar workloads.
• Prepping Excel spreadsheets as required.
• Other duties as assigned.

Compensation:
Starting at $28-$32/HR DOE

• Full Benefits include 401(k), Medical, Dental, Voluntary Life and Short Term Disability, and Flex Plan.

EOE/Minorities/Females/Vet/Disabled

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Associate's degree (A.

A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

This position does not require specific certifications or licenses.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-onone and small group situations to customers, clients, and other NWHS service employees in the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Working knowledge of Microsoft Office (Word, Excel, Outlook).

The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is typically performed inside an office, with a low to moderate noise level. To perform the job, the employee is frequently required to talk and hear on the telephone and in person with individuals and groups.

The incumbent is required to read and respond to documents in hard copy and electronic form and be able to distinguish colors. The incumbent will occasionally carry materials weighing up to 25 lbs., use stairs when needed, and have the ability to bend, squat, climb, reach.

Full-Time/Part-Time Full-Time

Open Date 7/27/2026

This position is currently accepting applications.