Tax Information Specialist , In-training; Spanish

¿ Hablas, lees y escribes español con fluidez?(Are you fluent in reading, writing and speaking Spanish?) This position interacts with Spanish speaking claimants in writing and over the phone. Your ability to read, write and speak Spanish will earn you an additional 5% assignment pay! As one of the division’s primary dual-language Customer Service Specialists, your language skills will provide in house translation for those claimants needing assistance.

One of our goals at the Department of Revenue is to provide outstanding customer service and few positions focus on this goal more directly than a Tax Information Specialist 1 within our Telephone Information Center. The Telephone Information Center, within the Taxpayer Services Division, is a close-knit team of fun and innovative people who are excited to work together to make a difference for Washington taxpayers and business owners.

We believe building relationships empowers success. If you enjoy helping others navigate through change and have a real knack for explaining things over the phone and in person so all understand, this is the position for you!

We are seeking to fill several Bilingual Spanish Tax Information Specialist 1, In‑training positions to join this team that values ideas, works together to solve problems and continuously seek ways to improve customer service.

The hiring manager will start reviewing applications September 3, 2026, and will continue to review daily until closed. It is in your best interest to apply as soon as possible.

is a dynamic learning organization where you will experience a remarkable work‑life balance, with amazing leadership and talented co‑workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity.

We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

As a Bilingual Spanish Tax Information Specialist in this high‑volume call center, you will assist businesses or their representative over the phone and in‑person with business licensing, complex tax questions, and their overall reporting and filing experience.

Your duties will include:

• Assisting customers in‑person and responding in English and Spanish to a high volume of phone calls from customers, taxpayers and accounting professionals pertaining to tax, registration, and liability, reporting responsibilities, and filing classifications.
• Advising customers on their rights and responsibilities as a taxpayer.
• Independently researching and investigating all available tax literature to respond to customer inquiries consistently and with correct information.
• Providing direction and guidance to customers on how to find and complete forms, including use of online forms and internet resources.

You will help thousands of customers, some from all over the world, with their business filing responsibilities by assisting them with our online filing system and educating them on Department of Revenue laws, rules, and policies.

We are looking for an experienced customer service professional who projects enthusiasm and a positive attitude.

This position is an opportunity to collaborate and build strong relationships while sustaining an idea driven environment through mutually beneficial customer service and support. You must have strong communication skills with the knowledge and ability to assist a diverse clientele.

- The official duty station for this position is Tumwater, WA. When business needs allow, we do allow employees to work…