Customer Service Specialist - Unclaimed Property

The Department of Revenue is filling a Customer Service Specialist 2 position on the Unclaimed Property team (UCP) within the Taxpayer Account Administration (TAA) division in Tumwater, WA. Make a difference, join our team!

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity.

We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

Taxpayer Account Administration (TAA) is a division of Revenue that administers many programs including forest excise tax, fish tax, cigarette and other tobacco products taxes, local sales tax, tax incentives, and reseller permits. Additionally, the division is responsible for the distribution of state and local taxes, ensuring compliance with the Revised Uniform Unclaimed Property Act, and returning unclaimed property (UCP) to the rightful owners.

This is an opportunity to work with supportive teams: we value the open exchange of ideas and information, work together to solve problems, and continuously seek ways to enhance usability and improve customer service. We believe the success of one is key to the success of all and strive to ensure a cooperative and supportive environment.

You can expect:

• Getting work done accurately.
• Working efficiently.
• Sharing new ideas.
• Being kind.

Telework: The duty station is in Tumwater, Washington and the successful candidate will need to travel to the office a minimum of two days a week for critical job duties. Details of teleworking considerations will be addressed during the interview process.

As a Customer Service Specialist 2 (CSS2), you will advise businesses on the proper procedures of reporting unclaimed property and assist customers with Unclaimed Property refund issues surrounding individuals, businesses, estates, trusts, and partnerships via the phone, mail and email, and in person.

You will also:

• Provide instruction to the public concerning unclaimed property laws and procedures.
• Utilize the departmental administration tools and knowledge of other state and federal regulations in support of unclaimed property customers.
• Assist in other unclaimed property functional areas including seasonal office support.
• Apply technical knowledge of legal documents to answer questions and resolve issues.

Demonstrated ability to interpret and apply Unclaimed Property laws, policies, and procedures
, gained through progressive experience resolving complex holder and claimant inquiries and providing accurate guidance on multifaceted UCP reporting and compliance requirements.

Demonstrated skill in providing exceptional customer service to both holders and claimants
, obtained through experience addressing sensitive issues, de-escalating complaints, clarifying technical concepts, and maintaining confidentiality in a fast-paced and high-volume work environment.

Proven ability to produce accurate, high-volume administrative work such as scanning, document preparation, mailing, claim form processing, and time-sensitive correspondence supported by experience performing detailed office support tasks with strong attention to detail.

Demonstrated ability to manage workload effectively under frequent interruptions
, developed through experience independently prioritizing tasks, meeting deadlines, and completing work under general supervision in a fast-paced office or customer service setting.

Demonstrated proficiency using office technology including computers, communication software, scanning equipment, and electronic filing systems—obtained through regular use of standard office tools to complete reports, process documents, and support UCP claim workflows.

Proven ability to follow established policies, procedures, retention schedules, and public records requirements
, supported by experience complying with departmental or programmatic rules while exercising independent judgment when existing guidance does not fully address the situation.

Demonstrated ability to collaborate effectively with coworkers, managers, and customers
, gained through prior experience working in team-oriented service environments and communicating with multiple internal and external partners regarding UCP claims and inquiries.

Proven ability to adapt quickly to changing priorities and participate in continuous learning
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