Customer Service Specialist - Business Registration; BRMS

Description

The opportunity is open to current Washington State Department of Revenue employees only. The Department of Revenue is filling a Customer Service Specialist 3 position within the Taxpayer Account Administration (TAA) division in Tumwater, WA. Make a difference, join our team!

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity.

We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

TAA is a division of Revenue that administers many programs including forest excise tax, fish tax, cigarette and other tobacco products taxes, local sales tax, tax incentives, and reseller permits. Additionally, the division is responsible for the distribution of state and local taxes, ensuring compliance with the Uniform Unclaimed Property Act, and returning unclaimed property (UCP) to the rightful owners. This is an opportunity to work with supportive teams: we value the open exchange of ideas and information, work together to solve problems, and continuously seek ways to enhance usability and improve customer service.

At our core, TAA values above all:

• Getting work done accurately.
• Working efficiently.
• Sharing new ideas.
• Being kind.

We invite you to review the opportunity details below and forward this message to others you feel may be qualified.

Typical Work:
As a business registration Customer Service Specialist 3 (CSS3), you will serve as a senior customer services specialist handling complex, cross-agency customer problems. Mentors and trains lower-level staff in aspects of client/customer relations and problem resolution. Interprets agency-related laws, policies, and procedures. Some of what you will do includes:

• Provide agency interpretation of rules and laws and apply the knowledge to setting up and adjusting tax accounts.
• Research complex tax account registration issues and provide support for various tax programs.
• Work with other staff, agencies, and stakeholders in the resolution of complex account registration.
• Pull and review registration specific ATLAS overseer reports including Return Generation, Excise Tax Account(s) links to License Accounts, Frequency related, Reopened Administration Closures.
• Assist in planning and conducting trainings for CSS2s and Front Counter staff.
• Provide support in creating training materials for the Business Registration Team.

We are looking for a motivated professional with strong customer service skills, along with the ability to learn and grow as the agency does. The ideal candidate will possess the following knowledge, skills, and abilities:

• Demonstrated ability to produce a high volume of accurate work with strong attention to detail, gained through progressively responsible clerical, administrative, or technical experience.
• Proven ability to manage workload effectively in a fast-paced environment by meeting timelines, self-assigning work, and responding promptly to inquiries, as shown through prior experience in roles with high daily task volume.
• Demonstrated ability to follow established policies, procedures, and directions while using sound independent judgment when situations fall outside standard guidance, acquired through experience applying agency or organizational rules.
• Proven ability to prepare accurate, professionally written determinations, notices, and account actions, including composing customer correspondence…