Program Specialist

Providing Regulatory Oversight for Our State's Financial Service Providers

About Our Agency:
The Washington State Department of Financial Institutions' (DFI) mission is to protect consumers and advance the financial health of Washington State by providing fair regulation of financial services and educating consumers to make informed financial decisions. Collectively and independently, the Department's nearly 250 employees within its 5 divisions - Administration, Banks, Consumer Services, Credit Unions, and Securities - work together to create a stronger economic future and secure financial environment for Washington's consumers and businesses alike.

DFI is self-supporting, in that none of its operating revenues come from the state's general tax funds. Its operating revenues are paid by the organizations and individuals it regulates. To learn more about the Department of Financial Institutions, please visit our website .wa.gov.

We employ and serve diverse people of all backgrounds including people of color, women, LGBTQ+, people with disabilities, and veterans. This culture of respect promotes a professional and inclusive environment where maximizing potential through opportunity is achievable by everyone.

Benefits of working for DFI include:

• Medical, dental, retirement, and generous paid vacation, sick leave, and holidays.
• Healthy work-life balance.
• Commitment to diversity, equity, and inclusion where every person is recognized and valued.
• Telecommuting up to two days per week and flexible work hours.
• Professional development and continuing education opportunities, including DFI’s in-house CLE program and other training that ensures employees are successful.
• You may be eligible for Public Service Loan Forgiveness.

In the Division of Consumer Services, consumer protection is at the heart of what we do, whether we are regulating emerging Fin Tech industries like those dealing in cryptocurrency or more established forms of money transmission, escrow, consumer lending, and loan servicing. We license and conduct examinations of the people and companies in those industries and take action against those who violate the law.

We pride ourselves on helping people - by ordering refunds or restitution for consumers, by enhancing the efficiency and effectiveness of state government, and by working to maintain robust, healthy financial industries.

This position functions as a representative of the Licensing Program Unit and is a resource for licensees by providing procedural and substantive review of applications and to provide technical assistance to licensees. This position is responsible for making independent judgement decisions based on a comprehensive review of various document submissions. These duties ensure effective regulation of our licensees through efficient operations and the ability to monitor performance.

Without this assistance, the division could not maintain timeliness for licensing decisions and responses to other stakeholders.

• Independently conduct procedural, substantive, in-depth and independent assessment of mortgage company and individual applications and amendments.
• Independently analyze regulated mortgage company and individual materials to ensure compliance with statutory requirements.
• Independently identify, research, and resolve deficiencies in company and individual applications.
• Assist in developing internal procedural documents for licensing activities.
• Provide information to internal staff, customers, or constituents pertaining to license types.
• Independently compose and issue correspondence whether by email or within external licensing system to request items.
• Establish and maintain tracking systems and working templates for the licensing of and monitoring program participants.
• Accurately and efficiently update multiple databases with licensing information.
• Apply knowledge of applicable statutes and rules to review of relevant regulated entity activities.
• Identify and report system issues to immediate supervisor and Information Systems (IS).
• Ensure applicable documents, correspondence, and licensing records are scanned or indexed…