Public Benefits Specialist - Quality Assurance Specialist

Description

Are you interested in helping build something new that will make a lasting difference in lives of thousands? If so, this opportunity may be what you are looking for!

We are hiring a Public Benefits Specialist 4 for our Desk Examination Unit. This position's primary function is to perform a holistic review of the WFTC account, determine whether the refund amount identified is correct, underpaid or overpaid, and take any steps to rectify any differences. This includes educating and providing guidance to applicants regarding the criteria for the benefit.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity.

We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

• Independently audit WFTC applications and supporting documents.
• Examines, validates, and documents WFTC eligibility determinations for accuracy, completeness, and adherence to federal and state program rules.
• Help identify criteria for determining applications to review.
• Explain program requirements, application procedures, and verification needs.
• Review and respond to different types of inquiries including those related to applications, general questions, and case specific questions.
• Assist and educate customers with the process of applying for the WFTC.
• Support other staff by providing technical expertise, analysis about eligibility, and customer skills.

You may also have the opportunity to participate in continuing education and special projects.

The required qualifications are key competencies that have been successfully demonstrated through experience or education.

To join our team, you must possess the following knowledge, skills, abilities, and competencies:

• Demonstrated ability to independently interpret and apply complex program rules and policies
  , gained through experience evaluating eligibility determinations, performing quality assurance reviews, or conducting analytical case examinations in a public benefits or regulatory environment.
• Proven ability to detect, analyze, and explain error trends or data inconsistencies
  , acquired through work involving case auditing, reconciliation of benefit determinations, quality control, or similar analytical review functions.
• Progressive experience evaluating detailed documentation and verification materials for accuracy and completeness
  , such as reviewing financial, tax, or benefit-related records to make eligibility or compliance decisions.
• Demonstrated skill in explaining program requirements, decisions, or complex information to customers or internal staff
  , developed through work in customer service, benefits administration, investigations, or eligibility determination roles.
• Proven ability to work independently in a high-volume, deadline-driven environment while maintaining accuracy and attention to detail
  , gained through roles requiring sustained focus, time management, and prioritization of multiple assignments.
• Demonstrated ability to communicate clearly and professionally in both verbal and written formats
  , based on experience drafting case notes, written determinations, reports, or responding to customer…