L&I IT Business Analyst -Journey

Our Mission: Keep Washington Safe and Working!
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

The Insurance Services Technology Program is seeking a Business Analyst to join their Health Technical Operations team (HTO) to ensure the day‑to‑day program operations for both internal and external customers are fully functional and operating optimally. You will engage and coordinate the work of IT Technical teams for application and system enhancements and issue resolution.

In this position you will work with business partners and stakeholders to gather and analyze business requirements, translate them into technical requirements, research solutions and shepherd the solution through programming estimation, prioritization and development. You will design and conduct appropriate testing to verify functionality and ensure application and system changes meet business requirements. You will be responsible for ensuring the continued security of the department’s confidential data in accordance with RCW, WAC and departmental policies.

In this position, you and your team will provide technical support to over 400 internal users and over 90,000 L&I Providers that use L&I’s Provider and Medical applications/systems. You will provide advanced technical consultation, oversight, troubleshooting and one‑on‑one guidance and support. In addition, you will serve as a technical liaison between L&I business areas, other agencies, and external users of our L&I applications/systems.

• Monitor, analyze, detect and resolve complex application and system issues.
• Serve as subject matter expert for complex issues involving Insurance Services application/system data and data collected by other divisions and external agencies.
• Provide consultation and make recommendations to customers for application and system changes that meet their needs and to prevent application and system outages.
• Elicit, define and document business requirements for enhancements or changes to Insurance Services applications/systems or records from business area stakeholders and subject matter experts.
• Create and maintain technical documentation for Insurance Services applications and systems.
• Analyze business requirements and design documents for completeness and testability.
• Develop and execute change management plans, coordinating implementation changes.
• Create test data and test plans to ensure that new and revised systems meet the customers’ needs.
• Perform application and system testing to confirm changes or enhancement meet original requirements without unintended impacts to existing functionality.
• And much more!

• Demonstrated critical thinking and analytical skills.
• Ability to review, independently interpret, analyze, and apply specialized program policies and procedures to make recommendations.
• Strong customer service skills with the ability to authentically listen and connect with others to build and maintain internal and external customer satisfaction.
• Project management skills to ensure work progresses toward the achievement of goals and objectives.
• Ability to effectively communicate both orally and in written format, complex information to various audiences in a way that is easy to understand.
• Ability to effectively organize multiple assignments involving competing priorities to produce work products that are accurate, thorough and on time.
• Your willingness to learn by showing self‑initiative to develop and upgrade your skills, enhance your knowledge, and learn new technology.
• Demonstrated ability to build rapport and partner with others to contribute to team cohesion.
• Four years of progressive and increasingly complex Information Technology experience such as consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, directing IT‑related projects, providing customer or technical support; or supervising staff that performed work composed of any of these Information Technology disciplines.
• Two or more years testing or overseeing testing of software, writing test scripts, test cases or use cases.
• Two or more…