Cloud Solutions Administrator; IT System Admin - Senior​/Specialist

Salary

$92,760.00 - $ Annually

Thurston County - Tumwater, WA

• Job Type
  :
  Full Time - Permanent
• Remote Employment
  :
  Flexible/Hybrid
• Job Number
  : 26
  
  DOT-HQ-05542-1
• Department
  :
  Dept. of Transportation
• Division
  :
  Headquarters
• Opening Date
  : 05/18/2026
• Closing Date
  : 5/25/2026 11:59 PM Pacific

WSDOT Technology Services Division is seeking a skilled Microsoft 365 specialist to provide advanced technical support, administration, and troubleshooting for cloud applications and enterprise end-user services.

Serving as the Cloud Services Administrator, this position will provide Tier 3 support for Microsoft 365 Products, enterprise SaaS applications, and thin client solutions, and act as the primary intake point for incident response within Enterprise Field Services.

The Enterprise Field Services team serves as the agency-wide administration organization for end-user technologies and core IT services used by 9,000 employees. This position reports to the Enterprise Field Services Supervisor and contributes to a collaborative, innovative environment.

• Provide advanced technical knowledge of the Microsoft 365 environment and applications.
• Troubleshoot and resolve complex technical issues related to M365 applications and services.
• Provide technical support for SaaS applications, including Adobe, Microsoft, and other cloud services.
• Evaluate, plan, and collaborate with internal stakeholders and external vendors to maximize new features and capabilities.
• Help define strategic directions, communication plans, awareness campaigns, and training.
• Identify and notify internal stakeholders of events that affect cloud services.
• Use the Microsoft 365 Admin console to manage user access.
• Identify, diagnose, and resolve SaaS licensing issues using Microsoft's Entra  Azure Active Directory.
• Administer on-prem Active Directory to provide access to SaaS titles.

• Advanced Cloud Administration
  :
  Demonstrated ability to design, implement, and optimize Microsoft 365 enterprise environments.
• Identity and Access Management
  :
  Expertise in administering Microsoft Entra  (Azure Active Directory) and integrating SaaS platforms securely.
• Automation and Scripting
  :
  Proficiency in Power Shell scripting for automation and troubleshooting.
• Problem Solving and Analytical Thinking
  :
  Ability to diagnose complex technical issues and implement sustainable solutions.
• Leadership and Mentorship
  :
  Skills to provide technical guidance and coaching to peers and junior staff.
• Collaboration and Communication
  :
  Ability to effectively consult with diverse stakeholders and vendors.
• Growth Mindset
  :
  Actively demonstrates a commitment to learning.
• Service‑Oriented
  :
  Takes action to meet the needs of others.

• Microsoft Power Platform Experience (Power Automate and Power Apps).
• SharePoint Online and Teams Administration experience.
• SaaS Governance and Integration knowledge (Adobe, Zoom, etc.).
• Project Management skills.
• Cybersecurity knowledge in cloud environments.
  
  Change Management proficiency.
• Customer Relationship Management experience.
• Vendor Management skills.

• Work‑Life Balance
  :
  Flexible schedule options, including telework.
• Paid Leave
  : 12 paid holidays and up to 25 paid vacation days per year.
• Tuition Assistance
  :
  Programs for education expenses and student loan forgiveness.
• Plan For Your Future
  :
  Comprehensive benefits package, including healthcare options and state retirement programs.

WSDOT is an equal opportunity employer.