IT Support Technician | Information Services Division | Tumwater

Position and Salary

The Attorney General's Office is recruiting for a permanent full-time position in the Information Services Division. This role is located in Tumwater, Washington, and is not union-represented.

Salary Range 42: $45,024 - $60,132. The base pay offered will take into account internal equity and may vary depending on the preferred candidate's job-related knowledge, skills, and experience.

• Medical/Dental/Vision for employees and dependents
• Vacation, Sick, and Other Leave
• 11 Paid Holidays per year
• Public Employees Retirement System (PERS) plans
• Life Insurance
• Dependent Care Assistance, Flexible Spending Accounts, Public Service Loan Forgiveness, Tuition Waiver, Deferred Compensation, and more.

We also prioritize work-life balance with flexible schedules, hybrid telework options, a Wellness Program, and numerous employee-driven affinity groups.

The Information Services Division (ISD) provides strategic technology leadership, support, and consulting for legal technologies and platforms. ISD leads the design, development, and delivery of all AGO technology systems and applications, including enterprise infrastructure, voice services, and secure network environments.

• Provide first-line technical support to customers, diagnose issues, and provide solutions.
• Use helpdesk software to log calls, track progress, and ensure timely resolution.
• Troubleshoot and remediate workstation, printer, network, and software issues.
• Escalate complex incidents as needed.
• Perform password resets and software installations.

• Provide support for questions and navigation help in agency applications using a knowledge base.

• Provide on-site technical support for agency personnel.
• Support conference room technology.
• Activate network ports and provide customer training.

• High school graduation or equivalent.
• One year of customer service experience with an emphasis on first-call resolution and follow-through.

• Basic understanding of TCP/IP, Active Directory, and anti-virus concepts.
• 12 months of experience supporting software products such as Microsoft Word, Excel, and Outlook.
• CompTIA A+, Microsoft Certified:
  Fundamentals, ITIL Foundation, or similar certifications.

• In addition to completing the online application, applicants must attach a letter of interest describing specific qualifications.
• A current resume detailing experience and education.

Note:

A resume will not substitute for completing the "work experience" section of the application.

The Attorney General's Office is an equal opportunity employer. We are committed to fostering an inclusive, respectful environment that values all cultures and backgrounds.