Deputy Chief Information Officer; IT Policy & Planning Sr. Manager | Information Services Division

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Position:
Deputy Chief Information Officer / IT Policy & Planning Senior Manager (permanent full‑time).

Location:

Tumwater, Washington. Not union represented.

Salary range (11IT): $112,752 – $151,620. Base pay may vary based on candidate experience and internal equity.

• Employees within the information technology professional structure who are in the entry, journey, and senior/specialist levels designated as and performing all the duties of a supervisor will receive a 5% supervisory pay differential.
• Incumbents assigned to our Seattle office location receive an additional 5% King County Location Pay stipend.
• Incumbents assigned to a position designated as requiring dual language skills will receive a 5% Dual Language Requirement Pay stipend.

The Information Services Division (ISD) provides strategic technology leadership, support, and consulting for legal technologies and platforms. ISD leads the design, development, and delivery of all AGO technology systems and applications, including enterprise infrastructure, voice services and secure network environments. The division maintains operations of software and cloud platforms to provide AGO staff with secure access to confidential work product and communications.

ISD also offers project management, business analysis, electronic library services, custom software development, business intelligence, data management, and eDiscovery litigation technical support. Through rigorous governance and cybersecurity controls, ISD ensures compliance with state governance policies and guarantees secure technology services.

• Utilizes effective management principles and performance management tools to create successful teams that value and respect employees.
• Provides leadership, mentoring, coaching, and education to develop and maintain effective, well‑trained teams based on performance standards.

• Creates vision and leadership around IT Service Management principles and processes within assigned programs and in coordination with other IT program managers. Manages resources to ensure consistent service levels and effective delivery in alignment with the AGO Strategic Plan.

• Oversees day‑to‑day operations of IT Customer Support, Field Support, System Operations, Network Technology Services, and Security Operations units, developing goals, timetables, work plans, and resource priorities.
• Benchmarks, analyzes, reports on, and recommends improvements for IT infrastructure, systems, and conducts asset management for hardware, software, and equipment.
• Acts as the agency’s IT Security Official, developing, implementing, and maintaining the Information Technology Security Program.
• Provides assistance to AGO Human Resources staff and law enforcement for confidential investigations.
• Manages vendor relationships, negotiates contract terms, and enforces contracts when needed.

• Fourteen (14) or more years of working experience with operations/logistics in a service‑delivery lead/managerial role or equivalent experience.
• Or Bachelor’s degree in Computer Science, Engineering, Business, or related field (equivalent professional experience may substitute on a year‑for‑year basis).
• And Ten (10) or more years of working experience with operations/logistics in a service‑delivery lead/managerial role or equivalent experience.
• Demonstrated experience with process improvement frameworks such as Lean, Six Sigma, COBIT, or Agile, including developing and implementing quality control metrics and KPIs.
• Demonstrated experience as a team builder with the ability to empower staff and motivate creativity and high performance.
• Experience dealing with sensitive, confidential or classified information related to security or employee investigations; demonstrated…