IT Support Technician

Requirements

• We require a high school diploma or equivalent.
• We require at least one year of customer service experience, with a strong focus on resolving issues on the first contact and following through to completion.
• We look for a working understanding of TCP/IP, Active Directory tasks such as user setup, account removal, and password resets, as well as basic antivirus concepts.
• We prefer candidates with 12 months of experience supporting common productivity software, including Microsoft Word, Excel, and Outlook.
• We value relevant certifications such as CompTIA A+, Microsoft Certified:
  Fundamentals, ITIL Foundation, or similar credentials in service desk, networking, or systems administration.

• We provide first-line technical support by diagnosing issues, asking clarifying questions, and offering practical solutions to customers.
• We record service requests and incident details in help desk software, track progress, and follow up to ensure timely resolution.
• We troubleshoot and resolve workstation, printer, network, and software problems, while documenting the steps taken and opening service tickets when needed.
• We elevate more complex incidents and requests when they exceed our access or support limits.
• We reset passwords for agency applications and network services.
• We install software on customer devices.
• We maintain support documentation and assist users with questions and navigation through agency applications using our knowledge base and known error resources.
• We deliver scheduled on-site support for agency staff, including troubleshooting hardware and software issues.
• We support conference room technology, perform software installations, activate network ports, and provide customer training during interactions.

We are the Washington State Office of the Attorney General, recruiting for a permanent full-time IT Support Technician 1 in our Information Services Division based in Tumwater, Washington, with a flexible hybrid work arrangement. Our division provides strategic technology leadership, consulting, and support for the legal systems, platforms, infrastructure, cloud services, and secure networks that help our staff do their work safely and effectively.

We offer a collaborative workplace that values work‑life balance, professional growth, and employee wellness, along with competitive state benefits such as medical, dental, and vision coverage, retirement plans, paid leave, holidays, loan forgiveness eligibility, tuition waiver, flexible schedules, and participation in wellness and employee resource groups. We are committed to diversity, inclusion, and a respectful environment where employees can contribute to meaningful public service across Washington state.