GIS Support Services Supervisor; IT Business Analyst – Journey

About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!

WSDOT is seeking a strategic and technically skilled journey level IT Business Analyst to serve as the Geographic Information Systems (GIS) Support Services Supervisor. In this role, you will lead the delivery, administration, and advancement of enterprise GIS services that support the agency's mission to provide safe, reliable, and cost-effective transportation solutions across Washington State. The GIS Support Services Supervisor will also provide technical leadership and consultation to implement complex, mission‑critical GIS applications, spatial data management, enterprise GIS resources, and innovative geospatial solutions while supervising a team of GIS professionals.

This position plays a key role in supporting transportation planning, roadway operations, safety, asset management, and decision‑making by delivering reliable GIS technologies and services to WSDOT staff, partner agencies, and the traveling public.

The Multimodal Planning and Data Division's GIS and Roadway Data Office provides enterprise GIS services that support transportation planning, engineering, maintenance, operations, and data‑driven decision making throughout WSDOT. The GIS Services Team administers the agency's ArcGIS Enterprise Portal and ArcGIS Online environments, provides GIS software support, technical consulting, spatial analysis, training, custom cartography, and web‑based mapping solutions.

Among the varied range of responsibilities held within this role, the GIS Support Services Supervisor will:

• Supervise professional IT GIS technology specialists to deliver GIS helpdesk, web GIS system administration, and GIS technology training services to staff agency wide.
• Direct web‑based geospatial technology configuration and customization, custom GIS project and product consultation and development, and the development of or access to adult learning resources about GIS technology.
• Provide advanced GIS technology business analysis and solution consultation.
• Direct administration of the agency’s web‑based GIS technology and technical processes to enable geospatial web content to meet business needs.
• Be responsible for cartographic product development and management.
• Provide Emergency Operations Center (EOC) support; and provide active membership/participation to the WSDOT Incident Management Team (IMT).
• Serve in assigned Command and General Staff positions in applicable WSDOT EOC’s, including responding with little or no notice to a disaster or major incident.

To be considered for this opportunity, the following competencies are required
:

• Professional level relevant GIS analyst/specialist work experience providing GIS products and services to business groups within an enterprise environment.
• Proven ability to elicit business needs for GIS solutions, determine appropriate platforms, technologies, data sources, and products, and document solution specifications.
• Demonstrated professional level knowledge of cartography and spatial analysis principles.

• Demonstrated professional level experience applying ESRI’s geospatial technologies to meet enterprise and business unit level business needs, trouble shoot and research technical GIS problems and teach others about the GIS concepts and principles needed to properly apply GIS tools.

• Demonstrated professional experience working with ESRI’s Enterprise Portal, ArcGIS Online, and other web/cloud SaaS product technologies to develop, manage, and publish web services as a professional, enterprise level public agency.