L&I IT Policy and Planning Manager; Medical Product Manager

Our Mission:

Keep Washington Safe and Working!

Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

The Department of Labor & Industries (L&I), Insurance Services Division, is seeking a strategic leader to join the Insurance Services Technology Team (ISTT) as an IT Policy and Planning Manager (Medical Payments Product Manager). In this position you will provide strategic direction, governance, investment leadership and lifecycle management to ensure technology investments deliver modern, sustainable business capabilities and provide measurable business value.

Through this work, this position makes a positive impact for our customers and supports the mission of Insurance Services, to help injured workers heal and return to work.

You will be responsible for product planning and decision‑making activities to ensure successful delivery of product improvements with Insurance Services’ software Product Portfolio. This position requires expert-level Product Management skills and abilities, as well as the ability to develop and maintain L&I’s Product Management standards amongst the Insurance Services Product Owners. Through your leadership, organizational influence and mentoring to Product Owners you will advance a culture of innovation, continuous improvement, accountability, and customer‑centered products and systems.

The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washington's workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the state's workers' compensation system, we are similar to a large insurance company providing medical and limited wage-replacement coverage to workers who suffer job‑related injuries and illness.

Our rules and enforcement programs help ensure workers are paid what they are owed, that children and teens' work hours are limited, and that consumers are protected from unsound business practices.

Insurance Services is the largest division within the agency and administers one of the premier workers’ compensation organizations in the nation serving over 3.8 million employees working for 260,000 employers.

The Insurance Services Technology team provides technical support and coordinates ongoing maintenance and enhancements for Insurance Services’ software applications and systems. They work closely with business areas to understand their needs and translate those needs into working systems. This includes existing applications and systems as well as development of new applications and systems. They perform robust testing and consult on project implementations.

• Experience leading large-scale business transformation or legacy system modernization initiatives.
• Project management skills to effectively organize and oversee multiple projects and assignments to ensure the work is accurate, thorough and progresses toward the achievement of goals and objectives.
• Familiarity with Agile/Scrum practices.
• Ability to review, independently interpret, analyze, and apply specialized program policies and procedures to make recommendations and decisions.
• Strong customer service skills with the ability to authentically listen and connect with others to build and maintain internal and external relationships and customer satisfaction.
• Working knowledge of payment technologies.
• Ability to effectively communicate both orally and in written format, complex information to various audiences in a way that is easy to understand.
• Knowledge of Insurance Services’ Workers’ Compensation claims management processes.

• Establish and lead Product…