District Compliance Manager - CRRT (WMS2

The Department of Revenue Compliance Division is seeking a proven performer who is dynamic and self-motivated to lead the Compliance Division’s Compliance Review, Research, and Tax Discovery Training Unit (CRRT), which includes the direct management of professional and support staff to fairly and efficiently collect revenues and administer programs to fund public services. This District Compliance Manager is responsible for directly managing the taxpayer assistance, business registration, and tax discovery operations in CRRT.

Additionally, this position serves as the backup Divisional coordinator for ARHD Petition Responses, Tax Discovery program, agency coordinator for the Marketplace Fairness team, and will be responsible for Tax Discovery field support in the areas of Tax Discovery training, research, and assessment review. This position also represent the Compliance Division on tax policy committees/work groups and provides analysis/recommendations to Compliance Division Executive Team.

Initiating corrective action to improve employee performance or behavior.

Maintaining continuity of operations plans and safety and security plans for the CRRT Unit.

Managing facility issues and key inventory on behalf of all divisions of the agency located in CRRT.

Recommending directly to the division Assistant Director or Program Manager full or partial suspension of agency operations in the CRRT when it is determined that public safety, health, or property is jeopardized due to emergency conditions or inclement weather.

Planning annual and biennial collection strategies for the CRRT and identifying the assets, resources, and staff needed for the CRRT to efficiently exceed or achieve its share of responsibility for the division and agency cash commitment goals for the biennium.

Setting collection goals and directions for professional staff to achieve over the fiscal year and biennium.

Reporting to law enforcement directly in emergency situations any threat, assault, or incident of harassment.

Developing, implementing and administering procedures and policies for daily cash accounting and transmitting of all tax and business registration payments received in the CRRT, to comply with agency Internal Audit, State Auditor, State Treasurer, and Office of Financial Management guidelines.

Planning for succession: identifying people and other resources needed in the long range and the short term.

Ensuring staff are instructed in job safety requirements, providing proper training for employees in safety procedures for conducting work in the field and in the office, and conducting accident investigation and reporting.

The Department of Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity.

We offer a generous benefits package that includes

• defined benefit retirement plans
• health, dental and vision coverage
• deferred compensation plans
• and as a public service employee, you may also be eligible for student loan forgiveness.

As a member of the Compliance division leadership team, it is expected that you participate in the process of influencing others towards our common shared purpose by articulating division and agency mission, values and vision, clearly. Motivate and inspire others to realize their potential through leading by example and making a difference in the organization. Create a way for staff to contribute and use your expertise to encourage dialogue between all levels of decision making.

Successfully integrate and maximize available resources to attain organizational goals and identify problems and initiate change for substantive improvement. Increase your capacity to listen and observe and know yourself. Build trust among your colleagues by building your leadership character through integrity and trustworthiness.

This management position requires a working knowledge and full utilization of management principles including staff supervision, motivation and coaching skills, project management, budgeting, negotiation skills, oral and written communication skills, interviewing skills, quality/continuous improvement tools, and meeting management skills.

Demonstrated ability to lead, coach, motivate and evaluate professional staff in a high-volume compliance or investigative environment, obtained through progressive experience supervising teams responsible for delinquent account collection or similarly complex regulatory work.

Proven ability to interpret and apply civil service rules, the collective bargaining agreement, and agency policies in the management and…