Wireless Communications Systems Technician

About the Agency & Division:

The WSP actively supports Diversity, Equity, Inclusion in the workplace, and is an Equal Opportunity Employer. The WSP strives to create and foster an inclusive culture inspiring everyone to be their authentic selves, speak openly, and be courageous. The WSP continues to focus on equitable hiring, training, and promotional practices and policies through innovative recruitment and retention solutions. Partnering with our communities helps the WSP provide the best in public safety services now and into the future.

supports all goals, most directly sustaining and enhancing agency infrastructure and business processes, by improving collaboration outcomes between WSP business and technology divisions, using consistent planning processes, increasing business continuity capabilities, and providing quality communication services.

The Field Support Section delivers daily operational support for the Washington State Patrol (WSP) and its mission-critical statewide voice and data communications systems. These systems serve not only the WSP but also partner agencies and other public safety customers across the state.

The Wireless Communications Systems Technician 2 performs journey-level technical duties supporting WSP’s public safety communications, ensuring reliable end-user equipment performance, assisting with field operations, and delivering structured end-user training.

• Provide day to day technical support for WSP personnel through walk in service and scheduled appointments, including installation, maintenance, programming, and repair of mobile and portable two way radios and associated accessories.
• Update mobile and portable radio codeplugs and firmware during annual and periodic refresh cycles, using the current statewide codeplug and manufacturer specific programming software to ensure all subscribers equipment remains compliant, standardized, and fully operational.
• Diagnoses and resolves operational issues with subscriber radios, connectivity, audio performance, and configuration to maintain reliable communications for WSP personnel.
• Support fleet operations by ensuring mobile radios are fully prepared for issuance, including programming, functional checks, accessory verification, and readiness inspections. Tracks radio inventory in accordance with agency policy to maintain accurate accountability, lifecycle visibility, and deployment readiness.
• Assists the Wireless Communications System Technician 4, when directed, in the maintenance and repair of statewide radio infrastructure, including LMR base stations, microwave backhaul systems, and supporting ancillary equipment. Perform on site technical tasks at communications facilities, patrol offices, and field locations to support equipment installations, replacements, and corrective maintenance under the direction of a Wireless Communications Systems Technician 4.
• Deliver structured training by providing hands-on instruction on the proper technical operation of portable and mobile radios, including LTE/Smart Connect features, encryption use, channel navigation, and emergency functions to academy cadet and new troopers.
• Coordinates with LMR Admin group, ESD technicians, and supervisors to develop, align, and maintain all radio training materials, ensuring content reflects current system capabilities, programming standards, and statewide communications polices. Produces clear, concise quick-reference quides and job aids tailored to patrol operations and ensures all training resources remain updated and accessible on SharePoint.
• Updates and maintains WSP inventory systems and necessary databases. Maintain and/or develop comprehensive records, including site drawings and…