Excise Tax Examiner - Spanish Bilingual

This recruitment is open to current Washington State Department of Revenue employees only.

Attention Revenue! Your Taxpayer Account Administration (TAA) division is excited to announce opportunities for a Bilingual Spanish Excise Tax Examiner 3 (ETE
3) position on the BRMS team. Make a difference, join our team!

¿ Hablas, lees y escribes español con fluidez? (Are you fluent in reading, writing and speaking Spanish?) This position interacts with Spanish speaking claimants in writing and over the phone. Your ability to read, write and speak Spanish will earn you an additional 5% assignment pay! As one of the division’s primary dual-language Customer Service Specialists, your language skills will provide in house translation for those claimants needing assistance.

Taxpayer Account Administration (TAA) is a division of Revenue that administers many programs including forest excise tax, fish tax, cigarette and other tobacco products taxes, local sales tax, tax incentives, and reseller permits. Additionally, the division is responsible for the distribution of state and local taxes, ensuring compliance with the Uniform Unclaimed Property Act, and returning unclaimed property (UCP) to the rightful owners.

This is an opportunity to work with supportive teams: we value the open exchange of ideas and information, work together to solve problems, and continuously seek ways to enhance usability and improve customer service. At our core, TAA values above all:

• Getting work done accurately.
• Working efficiently.
• Sharing new ideas.
• Being kind.

We believe the success of one is key to the success of all and strive to ensure a cooperative and supportive environment. You can expect:

• Work that is challenging.
• Enough tasks you will never run out of work to do.
• Variance from day to day and the ability to do multiple activities each day.
• Comprehensive paid training through your first year of employment.
• Opportunity for growth and development.
• Teleworking options and flexible work schedules.

As an ETE 3, you will play an important role in the training and development of other examiners within the division by creating new procedures, presenting, and mentoring. In addition, you will also provide training, education, and instruction to taxpayers, taxpayer's representatives, and government entities. Some of what you will do includes:

• Train and Mentor: Help train other examiners by creating new procedures, conducting work review, giving presentations, and mentoring.
• Educate Customers: Provide training and guidance to taxpayers, their representatives, and government entities.
• Communicate: Clearly and effectively communicate both in writing and verbally.
• Use Judgement: Make decisions independently to complete tasks.
• Customer Service: Answer phone calls and web messages about various tax topics.
• Research: Conduct research on complex issues.
• Examine Records: Perform detailed financial examinations of taxpayer records to ensure they follow tax laws.
• Monitor Systems: Test and review critical tax reporting systems to ensure accuracy.
• Risk Management: Use your expert knowledge to identify and reduce risks for the Department.
• Adjust Accounts: Verify and adjust funds for local jurisdictions and special tax authorities. Issue debit/credit notices, refunds, or tax assessments within your authority.
• Collaborate and Contribute: Work with team members and other departments to share knowledge and improve processes.

You will also be responsible for providing English to Spanish and Spanish to English translation and interpretation support for the division.

Additional Information:

Interviews: Please be aware interviews may be conducted virtually using a webcam teleconferencing method.

Telework: This position has the flexibility to work remotely the majority of…