Coordinator-Office-Rehab

Job Summary

The Rehab Office Coordinator at North Mississippi Health Services is responsible for coordinating the ongoing function and operation of the department, including management of administrative activities and serving as a department representative to staff and patients. This role engages strong organizational and communication skills to administer daily operational activities, monitor reporting, maintain records and inventory, support billing and regulatory compliance, and administer customer service as needed to ensure efficient department function.

• Coordination:
  • Coordinates and maintains all rehabilitation office/clinic operations in assigned clinical area (scheduling, medical records, supplies).
  • Verifies staff schedules and patient appointments.
  • Participates in PI team as appropriate.
• Administrative Support:
  • Performs office/clerical duties for the therapists/providers in clinical area assigned.
  • Completes all typing for reports, minutes, memo in a timely and accurate manner.
  • Maintains an effective and functional filing system.
  • Gathers statistical data from appropriate resources to report to business office, accounting, medicare and other payers, and department managers as needed or assigned.
  • Monitors ledgers/responsibility/revenue reports daily for accuracy as needed or assigned.
  • Performs general office duties and day to day clerical and administrative support tasks including faxing, obtaining physician orders for treatment when needed, and communicating with payers for payment/medical necessity.
  • Orders equipment and maintains stocks for patient care supplies as needed or assigned.
• Communication:
  • Answers incoming telephone calls, assists customer and/or directs call to appropriate personnel; takes messages if necessary.
• Budget:
  • Remains accountable for timely insurance submissions.
• Customer Service:
  • Greets visitors in a professional and courteous manner.
• Recordkeeping/Reporting:
  • Maintains medical records for designated area.
• Regulation:
  • Adheres to NMHS/NMMC Policies/Procedures/Guidelines.
  • Complies with appropriate Local/State/Federal policies/procedures/guideline/regulations/laws/statutes.

Education

• High School Diploma or GED Equivalent - Required
• Associate's Degree in Business Administration and/or related experience - Preferred

Work Experience

• 1-3 years of office/clerical experience (Minimum of 1 year) - Required

Knowledge, Skills & Abilities

• Excellent customer service, organizational and communication (verbal and written) skills; required
• Working knowledge of personal computers (PC’s); required
• Proficient with all Microsoft Office based programs including Word, Excel, and Outlook; required
• Excellent telephone etiquette; required
• Excellent interpersonal skills; required
• Must be a self-starter; works independently, without direct supervision – Required
• Must effectively and efficiently organize and prioritize work assignments – Required
• Must have the ability to assess needs and make appropriate decisions to facilitate a productive work environment – Required
• Must exhibit and promote integrity in the workplace – Required
• Must interact with management in a positive and professional manner – Required
• Must have daily contact with: office supervisory, clinical staff, other office coordinators, patients and families, and other NMHS employees – Required
• Must have excellent verbal and written communication skills – Required
• Must reflect a professional, positive, caring attitude toward clients, patients, staff and the public we serve – Required
• Must be self-motivated and able to work independently as well as with a team – Required
• Must exhibit a professional demeanor, telephone etiquette, and excellent interpersonal skills – Required

Freedom To Act

Problem Solving

Impact

• Financial Responsibility:
• Approval Responsibility:
• P & L Responsibility:
• Assets Controlled:
• Controllable Expenses (e.g., Payroll and other budgeted items):
• Total Financial Responsibility:
• Budget Responsibility:
• Primary Budget Responsibility:
• Shared Budget Responsibility: