Site Coordinator

Job Details People

Understanding that providers are Relias’ number one priority and greatest asset, the Site Coordinator will oversee the performance and provide the resources for the providers to succeed. Our mission is to provide environments where providers are valued and empowered to provide the best care possible in a timely and professional manner.

• The Site Coordinator keeps lines of communication open with staff to ensure high morale and a professional, healthy practice atmosphere.
• Recognize situations that need to be elevated and assist with resolution on issues that arise on a day-to-day basis.
• Works with providers to ensure new processes are communicated, implemented properly, and providers understand expectations.
• Work with Relias Healthcare to understand and focus on the culture of the practice.
• Work to cultivate a practice that is centered around the identity of our passions and values.
• Maintain strict confidentiality in all matters encountered in the role of Site Coordinator.
• Informing marketing and event coordinators of upcoming events, and coordinate personnel to attend.
• The Site Coordinator will manage the Relias portal for the site, oversee practice communication, and ensure that messages are consistent across our practice.
• The Site Coordinator will maintain a provider roster which includes but is not limited to the following: provider emails, addresses, licensure information, DEA numbers, and certifications.
• The Site Coordinator will be responsible for managing, coaching, and developing the Nurse Coordinator.
• Respond to a provider that reaches out within 24 hours.

• Daily schedule maintenance with collaboration with the nursing coordinator and oversight from the Practice Operations Executive, medical director(s), and/or Corporate Medial Director over Scheduling.
• Upkeep When to Work, by uploading new providers, maintaining email addresses, and sending out login information.
• The Site Coordinator will assist with room reservations and scheduling of monthly meetings at each site.
• The Site Coordinator will capture meeting minutes from team meetings.
• Collaborate with the Director of Staffing and Recruitment to assess staffing needs, including locum support and additional pay adjustments required to maintain coverage.

• Partners with the Site Medical Director, Lead APC, and recruitment team to review potential provider candidates.
• Assists in interviews and site visits coordination with the recruitment team.
• Supports offer creation and contract updates for new and existing providers.
• Ensures a seamless onboarding process by working closely with the Recruitment and Corporate Operations Team.
• Assists with provider credentialing in partnership with Relias and facility MSO teams, as well as payor credentialing groups.
• Maintain provider compliance by tracking licensure, certifications, and regulatory renewals in partnership with Relias MSO office.
• Oversees all aspects of pre-boarding, onboarding, and off-boarding for providers at assigned sites, in coordination with the Central Operations Team and Practice Operations Navigator.
• Maintains and updates site-specific onboarding manuals, collaborating with Central Operations to ensure accuracy.

• Maintain a community of engagement for all providers (day team, night team, Full-Time and PRN). this may Include occasional rounding at odd hours to ensure visibility.
• Consistently communicate the message of Relias’ Mission and Passions - that the provider is our priority.
• Assists with coordinating celebrations and value initiatives for our providers and teams.
• The Site Coordinator will collaborate with the office of the CEO and Chief People Person on celebrations and life events for our providers and teams.
• Assists with educational sessions for nursing staff and providers that facilitate process improvements.
• Serve as the voice of the provider team by actively representing their concerns and elevating feedback to the Relias Leadership Team for support and resolution.

• The Site Coordinator will actively attend various facility committee meetings as requested in collaboration with the…