Customer Service Representative

## Customer Service Representative Apply remote type:
On-Site locations:
Tupelo, MS, USAtime type:
Full time posted on:
Posted Yesterday job requisition :
R26
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* SUMMARY:

** Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
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* JOB DUTIES:

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* • Responds to basic customer inquires regarding products, provides quotes, and handles order entry.  
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).  
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.  
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.  
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.  
• Orders items to ensure appropriate inventory levels are maintained for customers.  
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.  
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.  
• Determines the most cost effective shipping method for customer orders.  
• Partners with Account Representatives to ensure customer satisfaction.  
• Expedites backorders. May pull inventory and prepare order for shipment to customer.  
• May handle customer returns.  
• Performs other duties as assigned.
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* EDUCATION & EXPERIENCE:

** Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
** KNOWLEDGE, SKILLS, ABILITIES:*
* • Reliability, organization, and attention to detail required.  
• Strong communication skills including written, verbal, and listening.  
• Ability to multi-task and time management skills required.  
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.  
• Product knowledge is preferred.
** COMPANY INFORMATION:
** Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
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