CSC Customer Referral Specialist

Overview

The CSC Customer Referral Specialist provides “Simply the Best” customer service at all times. This high volume sales and service position allows you to engage your customer service skills by delivering prompt and accurate answers, while cross‑selling additional products to telephone banking customers.

• Provide outstanding service to and build relationships with over 100 customers every day
• Cross‑sell additional products to customers including savings, money market, credit card, loans, and mortgages
• Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals, customer service performance goals, sales and quality goals
• Maintain up‑to‑date knowledge on Huntington products, services, technology and procedures
• Provide additional customer support to other specialty lines of business when needed
• Perform other duties as assigned

• Minimum of 1 year of customer service experience
• High School Diploma or GED

• Candidate must be available to work day, afternoon or evening shifts during the week and on Saturdays as part of their normal permanent schedule
• Previous and/or proven cross‑selling experience preferred, but will consider colleagues with proven accountability and discipline
• Ability to demonstrate professional verbal communication skills
• Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material
• Responsible for resolving customer complaints and disputes in a timely and professional manner
• Ability to use a headset and to sit for long periods of time
• Experience with Microsoft Office applications and the Internet

Office location. Certain positions outside the branch network may be eligible for a flexible work arrangement. Huntington will not sponsor immigration benefits for this position. Applicants must be currently authorized to work in the United States on a full‑time basis.

Huntington is an Equal Opportunity Employer.