Customer Service Rep - Tupelo

Job Title:

Customer Service Rep

Pay: $21/hr

Work Schedule:Mon - Fri, 8am - 5pm

Location: Tupelo, MS

After a successful evaluation, our client wants to hire you!

Job Description:

• Answer incoming calls and respond to customer inquiries with professionalism, and accuracy.
• Schedule and confirm service appointments.
• Provide clear explanations of service options, pricing, and treatment plans.
• Listen to and document customer complaints, then relay them promptly to the appropriate manager for resolution.
• Coordinate between customers, technicians, and sales representatives to ensure seamless communication.
• Monitor accounts receivable, process payments, and assist with billing questions.
• Maintain accurate customer records in our CRM system.
• Monitor past due customer accounts and cold call to try and get payments
• Follow up with customers after service to ensure satisfaction and address any concerns.

Requirements:

• Accounts Receivable
• Excel
• CSR

About Express Employment Professionals

Express can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our service and support.

Whether you’re looking for a full-time position, part-time work or a more flexible schedule, Express can place you in a wide range of jobs that meet your employment goals, including Administrative, Commercial, and Professional  2025 we put over 2000 people to work in Northeast Mississippi.

Let us help you today!

Benefits Available to Eligible Express Associates:

• Medical Plan
• Holiday Pay
• Referral Bonuses

For a complete listing of all open positions, visit