Fair Banking Compliance Analyst

Fair Banking Compliance Analyst

Job :  | Job Location s: US-MS-Tupelo, US-GA-Atlanta

The Fair Banking Compliance Analyst will work closely with the Director of Fair and Responsible Banking and will perform multiple responsibilities as needed under the Fair and Responsible Banking Program (“the Program”). The Analyst will be trained on all aspects of the Program but may be tasked with managing a specific area within the Program from time to time.

RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

• Assist with the management of complaints received from customers, regulatory authorities and the Better Business Bureau on a day‑to‑day basis.
• Investigate and resolve complaints to determine the appropriate resolution.
• Collaborate with the relevant department for each complaint.
• Provide written responses to each complaint, if directed by policy.
• Retrieve reports from the tracking system and evaluate patterns of complaints by product type, location, officer, etc.
• Report to senior management on the volume and type of complaints received.
• Provide management with suggestions for process and procedure improvement based on complaints received.
• Provide training and support to all branch personnel on the internal Complaint Management Tracking System.
• Maintain policy and procedures related to complaint management.
• Participate in special projects as they arise.
• Assist the Director of Fair and Responsible Banking in other functions and related duties as assigned.
• Maintain knowledge of fair and responsible banking laws, regulations, guidance, and other legal and regulatory developments and how they apply to the bank.
• Stay current on the bank’s product lines, services, processes, distribution channels, geographies, organizational structures, and regulatory requirements.
• Conduct thorough and detailed analyses, testing, validation, and final reporting of Fair Banking risks.
• Assist with periodic risk assessments to assess the risk of Fair Banking harm to customers.
• Help develop Fair Banking Compliance training programs to educate team members.
• Collaborate with other compliance areas to support the bank’s focus on fair and responsible banking.
• Provide subject‑matter expertise on regulatory priorities and emerging issues.
• Perform other related duties as assigned.

• High School diploma or equivalent; bachelor’s degree preferred (or equivalent years of directly related experience will be considered).
• Minimum of 3 years of banking and/or compliance experience.
• Strong knowledge of loan and deposit compliance regulations.
• Strong written communication skills to effectively communicate with customers and regulatory authorities.
• Self‑starter with sound decision‑making skills.
• Ability to meet deadlines and work with little direct supervision.
• Ability to interact effectively with personnel from other departments within the bank.
• Ability to perform detailed work that requires concentration.
• Proficient in Excel and Word.
• Ability to learn bank‑related software programs needed for complaint research.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to manipulate objects, tools, or controls;

reach with hands and arms, and speak or hear. The employee is occasionally required to walk and must, at times, lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to focus.

The bank’s professional environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and proprietary information within the working environment and must uphold confidentiality at all times. Due to the…