Treasury Management Service Specialist

Description Summary

The Treasury Management Service Specialist I provides onboarding, maintenance, and day‑to‑day service support for Business Banking clients. This role supports clients with core to moderately complex treasury needs, is designed as the foundational entry point into the Treasury Management Service Specialist career path, and focuses on executing standard implementations, supporting client adoption, and resolving routing service issues while building the skills required to progress into more complex treasury work.

The TM Service Specialist partners with Relationship Managers, Treasury Sales, Operations, and Product teams to deliver accurate implementations, timely service, and a positive client experience.

Responsible for facilitating the opening of new customer accounts by gathering and reviewing required documentation, ensuring compliance with internal policies and regulatory requirements, and providing accurate and timely service. Execute standard treasury onboarding, implementation, and product maintenance for Business Banking and Commercial clients, including planning, quality review, testing, and go‑live readiness. Review and validate treasury management agreements and internal onboarding forms to ensure accuracy, completeness, and compliance with policy & procedure and regulatory requirements.

Coordinate implementation activities, including but not limited to ACH files (CSV and NACHA formats), Positive Pay, BAI reporting, standing transfer orders, and Transmissions Schedule, coordinate, and deliver client training on treasury platforms, payment workflows, and foundational fraud‑prevention tools. May support checking and savings account opening activities, including identity verification, documentation review, and account setup in compliance with KYC/AML requirements. Ensure accurate data management, effective communication with clients and internal partners, and efficient onboarding that balances risk controls with a positive client experience.

Serve as first‑level support for core treasury management solutions. Research and resolve routine onboarding, maintenance, or servicing issues within established procedures and SLAs. Troubleshoot payment exceptions, file errors, entitlement issues, and Positive Pay decisioning. Support the full product lifecycle from implementation through service activation, and stabilization. Provide clear, timely, and effective verbal and written communication, ensuring productive engagement with clients, cross‑functional partners, and key stakeholders.

Proactively resolve customer issues while building and maintaining positive client relationships. Identify and elevate non‑standard requests, complex issues, or higher‑risk items to TM Service Specialist II or service partners as appropriate.

Ensure adherence to all bank policies, procedures, and applicable banking laws and regulations related to treasury management services. Enforce strong controls around entitlements, segregation of duties, dual approvals, fraud‑prevention tools, and documentation standards. Identify, assess, and elevate operational or client risk issues in accordance with policy. Ensure implementations and service activities are audit‑ready and properly documented. Maintain a high standard of integrity, discretion, and confidentiality when handling sensitive client and bank information.

Maintain accurate onboarding and service documentation, checklists, and case notes. Identify basic process gaps or improvements and provide feedback to improve onboarding efficiency and client service quality. Partner with Relationship Managers, Treasury Sales, Operations, Risk, and Product teams to deliver coordinated solutions and manage client expectations. Performs other duties as assigned.

• Bachelor’s Degree 1+ years of experience in banking operations, treasury support, or a related client service role.
• 1+ years of account opening experience

• Experience supporting Business Banking or Commercial Banking…