Information Technology Specialist, Desktop Support

Immediate job opening for a perm, full-time IT Specialist, Desktop Support position.

Location:

MS, CST Time Zone. Salary: $40-65K max. Full Benefits.

*** Must be able to travel to 2 areas of Jackson County, MS area.

The IT Specialist is the first point of contact and will provide technical assistance, maintenance and repair to computer systems and hardware and network problem resolution to all Healthcare System customers. The IT Specialist will guide users through step-by-step solutions, answer questions or resolve computer issues for users in person, via telephone or from a remote location and email or trouble request enquiries;

and resolves or escalates system issues and problems. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal performance. The IT Specialist will troubleshoot problem areas in a timely and accurate manner and provide assistance where required and utilize tools and following procedures or policies for handling support requests.

High School diploma or equivalent required. Associate’s degree in a computer related field is preferred.

A minimum of two (2) years’ experience providing end user online/phone support with PC hardware, troubleshooting and repair.
Healthcare environment work experience is preferred.

Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.