Technology Support Specialist

Position: Technology Support Specialist (2026 - 2027 School Year)
Classified - Classified Positions - Other (Classified)

Job Number

Start Date

Open Date 05/26/2026

Closing Date

FLSA STATUS:

Exempt

JOB TITLE:

Technology Support Specialist

QUALIFICATIONS:

1. Associate's degree in a technology-related field or equivalent work experience

2. Prior experience in customer service, clerical support, or technology support preferred

3. Basic knowledge of computers, Chromebooks, and common software applications

4. Strong organizational and communication skills

5. Such alternatives to the above qualifications as the Board may find appropriate and acceptable.

REPORTS TO:

Director of Technology

JOB GOAL:
Provide first-level technical support and administrative assistance to the Technology Department. Serve as the primary point of contact for staff technology needs, assist with basic troubleshooting and account support, and support departmental operations including budgeting, purchasing, and documentation.

PERFORMANCE RESPONSIBILITIES:

1. Provide first-level technical support and manage incoming help desk requests for the district

2. Provide basic troubleshooting for common issues (login problems, Chromebooks, Google Workspace, Class Link, Canvas, Student SIS, etc.)

3. Reset passwords and assist with user account management

4. Create, assign, and track support tickets, prioritizing support requests based on urgency and impact to instruction and operations.

5. Escalate complex technical issues to appropriate staff

6. Follow up with users to ensure resolution of issues

7. Coordinate and assist with technology department purchasing, budgeting, and record keeping

8. Process purchase orders, invoices, and maintain documentation

9. Maintain inventory records for devices and equipment

10. Assist with E-Rate and other required documentation

11. Communicate effectively with staff regarding support requests and updates

12. Help coordinate device deployment, repair, and collection

13. Maintain organized records and files for the department

14. Demonstrate professionalism, reliability, and strong customer service

15. Perform other duties as assigned.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. The employee must be able but not limited to:

1. Lift, carry, push and/or pull items up to 50 pounds

2. Be able to communicate with customers, vendors, staff, etc. both in person and on the telephone

3. Read a variety of visual materials

4. Use close vision, color vision, and adjust focus visually

5. Work with a video display terminal for prolonged periods

6. Possess dexterity of hands and fingers to operate a computer keyboard and to do other functions of the job as needed

7. Stand and walk

8. Bend, kneel, twist, and crouch

9. Stand for extended periods of time

TERMS OF EMPLOYMENT:
Salary and work year to be established by the Board.

EVALUATION:

Performance of this job will be evaluated with provisions of the Board's policy on evaluation.

Reviewed By:
Scott Williams Date: 5-11-26

Days Worked 230