Facilities​/IT Support Specialist

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Facilities/IT Support Specialist

Regular Full-Time TUPELO, MS, US

3 days ago Requisition

Job Description

Location: TUPELO, MS, US

Department: Facilities/IT

Reports to: Security and Facilities Manager

Positions Supervised: n/a

The Facilities & IT Support Specialist is responsible for assisting the Security & Facilities Manager and the Network Manager by supporting and maintaining the bank's physical security systems, low-voltage infrastructure, facilities technology, and IT equipment deployment across all bank locations. This position serves as a key liaison between Facilities, Information Technology, Security, and external vendors to ensure that all security and technology assets are installed, maintained, and operated efficiently.

Essential

Functions-Primary Responsibilities and Accountabilities (90%) Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations can be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Task Statement(s) Physical Security & Facilities Technology

• Install/replace, diagnose/repair, and service electronic security devices across all bank locations, including access control systems, video surveillance systems (CCTV), door access devices, alarm systems and electronic locking mechanisms
• Perform routine inspections and preventative maintenance on security equipment to ensure optimal functionality
• Coordinate with vendors when specialized support is required while seeking opportunities to reduce outsourced maintenance expenses

Low-Voltage Infrastructure

• Install, terminate, test, and maintain low-voltage cabling associated with:
  Security cameras, Access control systems, Alarm systems, and Network-connected security equipment
• Troubleshoot/repair wiring issues and ensure compliance with company standards and applicable regulations
• Coordinate subcontractors on large-scale wiring projects while overseeing project quality and completion

Security Operations Support

• Serve as backup and overflow support for the Security Officer in monitoring and responding to surveillance systems, access control systems, and alarm notifications
• Assist with security investigations and security-related system reviews as needed
• Support branch security assessments and recommend improvements

IT Equipment Deployment & Asset Management

• Configure, install, and decommission IT equipment, including desktop computers, laptops, monitors, printers , and peripheral devices
• Support the annual hardware refresh program
• Maintain inventory and tracking of technology assets

Branch Openings, Relocations, and Renovations

• Coordinate technology requirements for branch openings, branch relocations, renovation projects, and new construction projects
• Partner with Facilities, IT leadership, contractors, architects, and vendors to ensure timely completion of technology and security-related work
• Oversee technology infrastructure installation activities, including network and security wiring

Security Technology Coordination

• Work closely with the Security Officer and IT team on security-related technology initiatives
• Provide technical support for security camera systems, network connectivity for security devices, IP addressing and network configuration, and access control systems
• Troubleshoot and resolve connectivity issues affecting security infrastructure

Business Continuity & Disaster Recovery

• Participate in Business Continuity Planning (BCP) and Disaster Recovery (DR) activities
• Serve as a member of site assessment and recovery teams
• Assist with disaster recovery testing and execution of recovery procedures
• Support emergency response efforts to restore facilities and technology services following incidents

Customer Service (10%)

• Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully
• Acknowledge and greet customers with a smile, call customer by their name, ask if they need any additional assistance, thank customer at end of every conversation
• Ensure continuing development of professional relationships with management and colleagues.
• Follow all bank policies and procedures
• Answer and assist incoming callers with questions and requests, subsequently route callers, as appropriate.
• Receive incoming bank visitors and assist in directing them appropriately.

Additional Functions-Secondary Responsibilities and Accountabilities (10%) Additional Task Statement(s)

• Frequent travel within the GBT market areas.
• Exceptional verbal and written communication.
• Meticulous attention to detail and documentation accuracy.
• Discretion, integrity, and sound judgment when handling confidential information.
• Proactive, service-oriented mindset.
• Ability to manage multiple priorities in a fast-paced, high-expectation…