Xfinity Retail Sales Consultant

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

This role involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience. Responsibilities include achieving sales goals, customer onboarding, and issue resolution with moderate supervision. The role demands schedule flexibility and adherence to company standards to support team success.

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance the shopping experience.
• Listen to customer needs and provide tailored solutions that align with their preferences and requirements.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Facilitate comprehensive onboarding for new customers, ensuring they understand product usage and management effectively.
• Collaborate with customer care to troubleshoot and resolve issues, fostering trust and ongoing customer loyalty.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.
• Participate in team huddles and complete required training to maintain up‑to‑date product knowledge and sales skills.
• Maintain regular, consistent, and punctual attendance and be able to work nights, weekends, variable schedules, and overtime as necessary.
• Perform other duties and responsibilities assigned.

• Understand and apply Comcast’s Operating Principles.
• Own the customer experience, think and act in ways that put customers first, provide seamless digital options, and make customers promoters of our products and services.
• Be enthusiastic learners, users, and advocates of our technology, products and services, especially digital tools.
• Co‑create success as a team, work together, and embrace new ideas.
• Participate in the Net Promoter System to gather employee and customer feedback.
• Support a culture of inclusion and act with integrity to do what’s right for customers, investors, and communities.

• Communication, critical thinking, and problem solving.
• Customer‑focused persuasion, professional integrity, resilience, and self‑motivation.
• Teamwork, technical knowledge, and workplace organization.

• Base pay: $15.00 per hour.
• Total target compensation (base pay plus targeted commission): $22.69 per hour.
• Commission eligibility for most sales positions; bonus eligibility for most non‑sales positions.
• Best‑in‑class benefits including health, dental, vision, paid time off and flexible benefits options. For full details, visit the compensation and benefits summary on our careers site.

• High School Diploma or GED (certifications, if applicable).
• 2–5 years of relevant work experience.

Comcast is an equal opportunity workplace and will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.