International Sales Back Office Specialist

International Sales Back Office Specialist

Per il seguente ruolo potrebbero essere richieste diverse soft skill ed esperienze. La preghiamo di consul tare attentamente la panoramica riportata di seguito.
Department
International Sales Department
Location
Headquarters - Pavona di Albano Laziale (Rome), Italy
Working Hours
Full-time, 40 hours per week, 08:30 to 17:30
Travel
Occasional travel, up to 10%
Company Overview
COSMED is a leading company in the design and manufacturing of cardio pulmonary diagnostics systems and software. Our solutions are used worldwide by universities, hospitals, research institutes, sports science centres, rehabilitation facilities, and organisations operating in the health and wellness industry.

Position Overview
We are looking for an International Sales Back Office Specialist to join our International Sales Department at COSMED HQ.
This role is ideal for a proactive, organised and customer-oriented professional who enjoys working in an international environment and supporting sales operations from order entry through to shipment coordination and customer follow-up.
The selected candidate will act as a key point of contact between international customers, Area Managers, sales teams and internal departments, ensuring accurate order management, smooth communication and a high level of customer satisfaction.

Key Responsibilities
Order Management and Customer Support
Manage the full order lifecycle, including order entry, confirmation, tracking and follow-up.
Review purchase orders to ensure accuracy of pricing, terms, quantities and product codes.
Act as a central point of contact for customers and internal departments regarding order status, delivery updates and related issues.
Handle order-related queries, delays and escalations, ensuring timely and effective resolution.
International Sales Support
Support Area Managers and sales teams in their daily activities.
Maintain and update the CRM system, preferably Odoo, including opportunities, sales cases and pipelines.
Proactively liaise with customers to support commercial initiatives and business development activities.
Prepare reports and analysis for senior management.
Logistics and Shipping Coordination
Coordinate shipments with freight forwarders, carriers and internal departments.
Monitor shipping timelines and follow up to ensure compliance with agreed delivery schedules.
Negotiate freight costs and conditions with the aim of optimising company performance.
Cross-functional Coordination
Liaise with Production to align order timelines and product availability.
Work closely with Administration to verify payment status and support the release of orders for shipment.
Ensure effective communication between internal departments and external stakeholders.
Customer Base
Main clients include hospitals, universities, research institutions, and sports/medical facilities.
Ideal Candidate Profile
The ideal candidate has previous experience in Sales Back Office, Customer Service, Order Management or similar roles in an international business environment. A degree or diploma in business, languages or related fields will be considered a plus.
We are looking for someone with strong organisational skills, attention to detail and the ability to manage multiple priorities in a dynamic environment. The role requires a customer-oriented mindset, good communication skills, a problem-solving attitude and the ability to work both independently and as part of a team.
Requirements
1 to 3 years of experience in Sales Back Office, Customer Service, Order Management or similar roles in international environments.
Fluent English, both written and spoken.
At least one or two additional foreign languages at professional level.
Good knowledge of Microsoft Office, especially Excel, Word and PowerPoint.

Experience with CRM or ERP systems, preferably Odoo.
Familiarity with order management and export processes will be considered an advantage.

What We Offer
RAL: 24-28K
The opportunity to join an international and growing company operating in the medical, sports science, rehabilitation and health and wellness sectors.
A role with direct exposure to international customers, distributors, internal departments and sales operations.
A dynamic position combining customer support, order management, logistics coordination and commercial back office activities.
The chance to contribute to the efficiency and quality of COSMED international sales processes. xpavfwm

How to Apply

If you are organised, proactive and interested in working in an international sales environment, we would be pleased to receive your application.
Please apply through Linked In or send your CV to COSMED HR