Information Technology; IT Infrastructure Engineer ,II, Senior

The Position

Turlock Irrigation District is currently seeking a qualified IT Infrastructure Engineer to become a valuable member of our IT Operations team. In this role, you will play a critical part in designing, configuring, implementing, supporting, and administering the District’s IT infrastructure.

As an IT Infrastructure Engineer, you will share responsibility for the upkeep and operation of multiple datacenters. You will also serve as an escalation point for the IT Helpdesk, assisting with complex technical issues that go beyond first-level support and ensuring timely resolution of infrastructure-related incidents and requests.

The District’s current technology environment includes, but is not limited to, VMware and Oracle virtualization platforms;
Cisco Unified Computing System (UCS);
Cisco networking across Layer 2, Layer 3, and datacenter environments, Palo Alto Network security platform; and a range of storage technologies including SAN and fiber channel. The environment also includes firewalls and other security appliances, as well as Microsoft 365, Teams Phone System, Amazon Web Services (AWS) for cloud and collaboration services. Core applications and databases include Oracle Database, Oracle Fusion Middleware products, and Microsoft SQL Server.

The infrastructure is supported by both Windows and Linux servers, wireless networking, and other enterprise IT solutions.

Your efforts will help ensure the security, performance, and high availability of critical IT infrastructure components to support the reliable delivery of water and electric services to the communities we serve.

Under general direction from the Information Technology (IT) Services Operations Manager, develop, enhance and support infrastructure and systems for IT Services customers. Guide the implementation and use of new and appropriate information technology in the most efficient and cost‑effective manner.

Provide information systems technical support and training to IT staff and customers.

Provide leadership and inter‑departmental communication during analysis and design, implementation, and maintenance phases.

Review, analyze and provide recommendations for system integrations.

Troubleshoot and maintain IT infrastructure, including network hardware and software.

Provide system configuration and solution integration services, assisting in ensuring functional and/or technical integration with various District systems and business processes.

IT Infrastructure Engineer I – the entry‑level class in the series. Assigned to projects under guidance of experienced engineers. Performs daily administration of systems, network, and infrastructure, including security. Less independent direction and decision making.

IT Infrastructure Engineer II – the professional level class. Performs all prior level duties and leads projects. Mentors staff on servers, networking, infrastructure, and security. Responsible for hardware/software procurements, IT planning, development, and design.

Senior IT Infrastructure Engineer – the advanced professional class. Performs all prior level duties and leads complex projects. Demonstrates advanced database administration, network and infrastructure design, and has a track record of managing projects with significant leadership. May assume a leadership role overseeing other IT staff.

Provide strategic planning, implementation, and ongoing support for IT systems, networks and infrastructure. Responsibilities include server and network administration, infrastructure management, cloud services (PaaS & SaaS), datacenter operations, virtualization platforms, database administration and phone system support.

Analyze existing operations and evaluate both new and existing technologies to recommend and implement process improvements that enhance efficiency, strengthen security and reduce or mitigate risks.

Provide technical support by utilizing knowledge of existing technologies to troubleshoot issues, resolve problems and support the implementation of new projects.

Keep abreast of emerging trends and best practices in server, database, network,…