Northern California's st and Busiest Farmers Insurance Agencies

Job Description

George Mauricio Agency is an established, high-performing Farmers Insurance agency with a long-standing presence in the Central Valley and a reputation for excellence in the insurance industry.

We are one of the largest and busiest Farmers Insurance agencies in Northern California, serving a substantial and growing customer base. Our fast-paced environment requires experienced insurance professionals who are organized, accountable, customer-focused, and capable of handling a high volume of activity.

We are looking for an experienced Personal Lines Account Manager who wants to be part of a successful organization and contribute to a team that takes pride in delivering exceptional service.

Spanish/English bilingual ability is highly preferred.

This is an excellent opportunity for an experienced insurance professional who enjoys a fast-paced, high-performance environment and wants to work alongside a strong team of insurance professionals.

You will be responsible for servicing an established book of personal lines customers while helping maintain the high level of service and responsiveness our customers have come to expect.

• Paid Time Off (PTO)
• Health Insurance
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

• Provide exceptional service to existing personal lines customers
• Handle policy changes, endorsements, billing questions, certificates and other service requests
• Review customer policies and identify potential coverage needs
• Assist with renewals and retention efforts
• Communicate with customers by phone, email and in person
• Develop strong, long-term customer relationships
• Work closely with producers and other account managers
• Maintain accurate and organized customer and policy records
• Follow agency procedures and carrier requirements
• Proactively follow up on outstanding customer requests
• Identify opportunities to round accounts and cross-sell additional insurance products
• Assist with resolving customer issues and concerns
• Maintain a professional, positive and service-oriented attitude

• Active California P&C or Personal Lines insurance license required
• Insurance industry experience required
• Personal lines experience strongly preferred
• Spanish speaking/bilingual strongly preferred
• Excellent verbal and written communication skills
• Strong customer-service skills
• Highly organized and detail-oriented
• Strong computer skills and ability to learn new software quickly
• Comfortable working with multiple computer systems and applications
• Strong typing skills - minimum 40 words per minute preferred
• Ability to manage multiple priorities and meet deadlines
• Ability to work independently while contributing to a team environment
• Professional demeanor and dependable attendance