Dept Specialist Key Carrier - SaveMart - Lander Avenue, Turlock, CA

Job Summary

The Key Carrier Specialist is an expert in directing front-end staff and operations in the absence of the Assistant Center Store Manager. This position ensures optimal front-end customer service, performance, productivity, and compliance and is responsible for front-end and parking lot conditions. The Department Specialist - Key Carrier directs team members in the Front-End (Checkers and Service Specialists) and Center Store departments, managing cash handling procedures and ensuring optimal customer service.

The Key Carrier Specialist directs and trains Front-End associates to promote a culture reflective of The Save Mart Companies mission statement and winning behaviors, ensures all front-end and department standards are met during the assigned shift, and attains the store balancing function.

• Provide customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service
• Manage front-end performance and productivity (over/short tills, check collection, cash over/short, WIC compliance, EBT compliance, bottom of basket check, circle savings on receipt, items checked per minute, front-end efficiency, Three’s A Crowd, etc.)
• Directly lead Clerks and Clerk’s Helpers with focus on accountability and achieving a high level of business performance in the assigned area
• Ensure that front-end and parking lot conditions are met (check stand merchandising, floors, cleanliness, shopping carts, bags, etc.)
• Perform store balancing (bookkeeping) function to enhance a remarkable shopping experience in the store
• Perform front-end management functions (refunds/returns, loans/pick-ups, check authorization, etc.)
• Monitor customer experience on front-end
• Occasionally maintain total store operations in absence of store management
• Perform other duties as assigned

$16.90 - $26.70

• Minimum age requirement: 18 years
• Good communication and interpersonal abilities
• Good training skills
• Strong supervision and coordination skills
• Good counting and math skills
• Ability to read and write to accurately complete all documentation
• Knowledge of front-end operations and check stand procedures
• Knowledge of compliance and basic applicable contract/work rules

High School Diploma (or G.E.D.) or additional job experience

One year of prior work experience that includes a minimum of 6 months Grocery/Retail experience

Available to work a variety of required retail hours

Store environment: ability to sit, stand, walk, kneel, stoop, use stairs, reach, pull, and lift objects; requires lifting up to 40 lbs.

• Customer Focus
• Quality/Quantity of Work
• Personal/Interpersonal Skills

The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.