Family and Client Support Specialist

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

This position is represented by the OPEIU union and subject to the terms and conditions of a collective bargaining agreement.

The Family and Client Support Specialist partners with individuals and families throughout their resettlement journey to promote successful integration, stability, wellness, and long-term self-sufficiency.

The role supports refugees, asylees, immigrants, newcomers, and other eligible populations in navigating their communities, accessing essential resources, pursuing self-defined goals, and building a foundation for a successful future.

Using a person-centered and family-centered approach, the Specialist prioritizes each client’s strengths, needs, preferences, cultural context, goals, and aspirations.

The Specialist coordinates support that addresses immediate needs while contributing to long-term well-being, belonging, integration, and self-sufficiency.

The Family and Client Support Specialist delivers support using trauma-informed, culturally responsive, and strengths-based practices that promote safety, trust, dignity, respect, empowerment, collaboration, and client choice.

The Specialist works alongside clients and families to identify barriers, build on strengths, access community resources, develop meaningful connections, and make measurable progress toward their goals.

All Turlock site staff are expected to provide support using trauma-informed, person-centered, family-centered, culturally responsive, and strength-based practices.

Staff are expected to meet clients where they are, support self-determination, and collaborate with IRC teams and community partners to promote stability, wellness, integration, and long-term self-sufficiency.

The Family and Client Support Specialist delivers a continuum of support that begins with client arrival and initial resettlement and continues through stabilization, wellness, community integration, and long-term self-sufficiency.

Services may include airport reception, housing stabilization, home setup, orientation, resource navigation, advocacy, coordinated support, and connection to community resources.

Through person-centered, family-centered, trauma-informed, culturally responsive, and strengths-based practices, the Specialist partners with clients and families to build on strengths, address barriers, achieve self-defined goals, and promote long-term wellbeing, belonging, and stability.

The Specialist identifies and leverages community resources, builds collaborative partnerships, and works across internal IRC programs to address barriers and support client and family goals.

This position may support clients participating in Preferred Communities Intensive Case Management, Supplemental Case Management, Initial Resettlement, or other resettlement and integration programs.

Program requirements may vary based on funding source, eligibility, service duration, documentation standards, and required client contact frequency.