Customer Account Specialist

Overview

We are seeking a detail-oriented Customer Account Specialist to join our client's growing team. This position reports to the Customer Service Manager and supports established customer and supplier accounts secured by our sales team.
This is not a sales or call-center role. It is an account support position focused on communication, accuracy, and problem resolution.

• Serve as primary contact for assigned customer and supplier accounts
• Coordinate with customers, vendors, sales team, and internal departments
• Manage correspondence (email, reports, documentation)
• Review and analyze documents for accuracy and follow-up
• Maintain detailed records of account activity and transactions
• Ensure timely issue resolution and customer satisfaction
• Utilize Cie-trade and Microsoft Office (Excel, Word, Outlook)

• 3 years office experience (service or logistics industry preferred)
• Strong organizational, analytical, and communication skills
• High attention to detail and ability to manage multiple priorities
• Professional, team-oriented, and strong work ethic
• Paper industry experience a plus

If you are dependable, organized, and committed to delivering exceptional account support, we encourage you to apply.