Customer Service Representative

Our company is expanding our Customer Service Department! We are looking for highly motivated, organized, polite and professional Customer Service Representatives. This fast-paced, multi-tasking environment offers an old school Customer Service Representative position in which you will be the front line with our established customers. No sales, no robocalling, no kidding!

A long-established, locally owned manufacturer of fine consumer goods, serving customers nationally and globally. We offer extraordinary benefits and generous PTO options. Many of our associates have been here for 10, 20, and even 30 years and there’s a reason for that!

• Maintain a positive, empathetic, and professional attitude
• Be an excellent listener
• Manage a high volume of inbound calls, emails, and chats
• Identify customers’ needs, clarify information, research issues, and provide solutions in a timely manner
• Assist with placement of orders, credits, and exchanges via telephone, email, and chat
• Listen, document, and help resolve conflicts with customers
• Work closely with the customer service manager to resolve customer issues
• Work closely with teammates to complete daily tasks
• Assist in onboarding customers to set them up for success
• Ability to follow specific instructions
• Build a rapport with the customers
• Learn and become familiar with all the goods and services offered by the company
• Learn and become familiar with customer-specific systems and protocols
• Dedicated to learning and continuous improvement, welcoming feedback to refine skills and approaches
• Demonstrates a growth mindset and ability to learn from feedback
• Education:
  
  High School diploma or equivalent
• Experience:
  
  Minimum of 1 year in a telephone customer support role
• Physical:
  Ability to sit/stand for 8+ hrs., ability to view computer screen 8+ hrs., manual dexterity, and general physical activity are required

• Ability to work well on a team
• Advanced knowledge of computers, email (Gmail) and the internet
• Moderate knowledge of Excel and Word
• Basic knowledge of telephone systems and assisting customers via “chat”
• Advanced knowledge of telephone etiquette
• Effective written and verbal communication as well as active listening
• Attention to detail and Ability to multitask while keeping focus on the customer
• Customer focus and adaptability to different personality types
• Ability to set priorities and manage time effectively
• Proven ability to accept feedback and modify performance to better meet departmental goals.