Membership Services

Job Details

Level: Experienced;

Location:

Downtown YMCA - Tuscaloosa, AL 35401;
Position Type:
Full-Time/Part-Time;
Education Level: Not Specified;
Salary Range: $10.00 - $12.00 Hourly;
Travel Percentage:
None;
Job Shift: Day;
Job Category:
Customer Service.

This position supports the work of the YMCA, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Experience Coordinator at the YMCA of Tuscaloosa creates and maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Coordinator leads our Welcome Center team, engages members and guests, and creates a positive member experience.

• Creates an atmosphere of positive member engagement to provide a superior member experience
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention
• Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships
• Develops and maintains positive relationships with volunteers and members to move them from casual to connected
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
• Follows all YMCA policies and procedures
• Processes transactions
• Maintains cleanliness and organization of the lobby area and Welcome Center Area

• Previous customer service, sales or related experience; supervisory experience preferred
• Excellent verbal and written communication skills
• Excellent interpersonal and problem‑solving skills
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• CPR/AED and First Aid Certifications required within 30 days of hire
• Basic knowledge of computers

• Must possess acceptable hearing and visual capabilities to monitor environment and well‑being of those in the facility
• May be required to lift and carry up to 50 lbs. in various forms
• May be required to sit, stand, or maintain physical activity for extended periods of time