Muscle Shoals - Service Advisor

Showing 1 location

2800 Woodward Ave
Muscle Shoals, AL 35661, USA

• SERVICE
• Full-Time
• Requisition #: MUSCL
  003015

The Service Advisors are the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery.

He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
The ideal candidate has a high school diploma or GED, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. Ford Manufacturer Certification is a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

Team Player :
Works well as a member of a group

Loyal :
Shows firm and constant support to a cause

Leader :
Inspires teammates to follow them

Detail Oriented :
Capable of carrying out a given task with all details necessary to get the task done well

Dedicated :
Devoted to a task or purpose with loyalty or integrity

Work-Life Balance :
Inspired to perform well by having ample time to pursue work and interests outside of work

Job Security :
Inspired to perform well by the knowledge that your job is safe

Growth Opportunities :
Inspired to perform well by the chance to take on more responsibility

Financial :
Inspired to perform well by monetary reimbursement

Entrepreneurial Spirit :
Inspired to perform well by an ability to drive new ventures within the business

Ability to Make an Impact :
Inspired to perform well by the ability to contribute to the success of a project or the organization

High School or better.

1 year:
Automotive Background; dealer-level or large facility experience

Customer Service

DRIVER'S LICENSE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.