Assistant Bank Branch Manager ​/ Assistant Financial Center Manager

Job Overview

As the Assistant Financial Center Manager, you will play a key leadership role in ensuring operational excellence, cultivating outstanding client experiences, and supporting the success of the Financial Center team.

• Lead and support Financial Services Representatives (FSRs) to deliver exceptional client service and operational accuracy.
• Coach, train, and develop team members while reinforcing policies, procedures, and service standards.
• Assist with resolving complex client concerns and building lasting client relationships.
• Promote Smart Bank products and services while identifying opportunities to deepen client relationships.
• Support branch sales initiatives, team development, and performance goals.
• Monitor branch cash levels, conduct surprise cash audits, and ensure adherence to operational controls.
• Assist with account openings, deposit products, and other client service needs.
• Serve as the primary branch leader in the absence of the Financial Center Manager.
• Maintain compliance with all banking regulations, including the Bank Secrecy Act (BSA) and other applicable laws.
• Champion Smart Bank's culture, values, and commitment to creating exceptional experiences.

• Education:
  
  High School Diploma or GED required;
  Bachelor's Degree preferred.
• Experience:
  
  Banking experience required; previous Sr. Financial Services Representative experience or supervisory experience preferred.
• Demonstrated ability to manage multiple priorities in a fast‑paced environment.
• Strong leadership, coaching, and communication skills.
• Commitment to providing exceptional client service.
• Strong knowledge of branch operations and account opening procedures.
• Cash handling and balancing experience.
• Excellent customer service and relationship‑building abilities.
• Strong problem‑solving and decision‑making skills.
• Proficiency with Microsoft Office applications.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively and lead by example.
• High integrity, accountability, and adaptability.

• Medical, Dental, and Vision Insurance.
• Life and Disability Insurance.
• 401(k) with 4% Employer Match.
• Generous Paid Time Off (PTO) and Smart Flex Days.
• 11 Paid Company Holidays.
• Paid Community Involvement Opportunities.
• Tuition Reimbursement.
• Company Apparel and Associate Recognition Programs.