Technical Trainer – Back Office

Technical Trainer – Back Office

The Technical Trainer – Back Office serves as a key enabler of operational excellence within the PMS Support organization. This role is responsible for designing, developing, and delivering structured, role-based training programs focused on athenaIDX back office and revenue cycle workflows. The Technical Trainer will be responsible for training related to new integrations, new applications, and version upgrades.

In alignment with enterprise initiatives and standardized workflows, the Technical Trainer ensures that training drives user proficiency, consistency, and adoption across the network. This role partners closely with PMS Support, operational leadership, and cross‑functional stakeholders to identify training gaps, reinforce best practices, and improve overall system utilization and performance.

The target salary for this role is between $105,000 and $110,000 yearly with a 5% bonus.

Our Base Pay Range for this position: $80,300 – $133,900.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. The pay range is aligned with McKesson's pay philosophy and will always be compliant with applicable regulations.

• Design and develop comprehensive, role-based training programs for athenaIDX back office workflows, including billing, A/R follow‑up, charge correction, and claims management.
• Deliver engaging training through multiple channels, including virtual sessions, instructor‑led training, and one‑on‑one coaching.
• Create and maintain training materials, job aids, and self‑paced learning resources aligned with current system functionality and workflow standards.
• Support onboarding of new hires and role transitions to ensure operational readiness.

• Partner with PMS Support, Revenue Cycle leadership, and project teams to ensure training aligns with current processes, system enhancements, and enterprise initiatives.
• Stay current on athenaIDX updates, workflow changes, and best practices to ensure training accuracy and relevance.
• Support major initiatives (e.g., migrations, upgrades, and new functionality rollouts) through targeted training and readiness support.
• Collaborate with stakeholders to standardize workflows and promote consistent system use across practices.

• Serve as a subject matter expert for athenaIDX back office workflows and provide post‑training support to end users.
• Develop targeted training based on recurring issues, trends, and support needs.
• Contribute to continuous improvement efforts by identifying opportunities to enhance training delivery, content, and overall user experience.

Degree or equivalent and typically requires 4+ years of relevant experience.

• Deep expertise in athenaIDX application with a focus on back office revenue cycle functions.
• Strong knowledge of end‑to‑end revenue cycle processes, including claims, denials, and A/R management.
• Experience designing and delivering structured training programs to varied audiences (new hires through experienced users).
• Ability to translate complex workflows into clear, actionable training content.
• Strong analytical skills with the ability to assess training needs and drive targeted solutions.
• Willingness to travel as needed for in‑person training and implementation support.

• Excellent communication and presentation skills, with the ability to engage and influence diverse audiences.
• Demonstrated ability to coach, mentor, and reinforce learning in a professional setting.
• Strong organizational and time management skills, with the ability to manage multiple priorities.
• Adaptability in a dynamic environment with evolving technology and business needs.
• Experience supporting system implementations, upgrades, or large‑scale operational initiatives.

McKesson is an Equal Opportunity Employer and provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers, including those with disabilities.

If you need a reasonable accommodation to assist with your job search or application for employment, please contact us at Disabili for the United States or  for Canada. Resumes or CVs submitted to this email will not be accepted.

We are excited to support your career growth in an environment dedicated to innovation and impact.