Dedicated Operations Technical Account Manager - OpenShift; Secret Clearance Required

Red Hat’s North American Public Sector Customer Success team is looking for an experienced enterprise‑level engineer to join as a Dedicated Operations Technical Account Manager (DO‑TAM) in Huntsville, AL. In this role you will provide hands‑on "Day2" operational support, administration, and integration guidance for the Red Hat Open Shift Container Platform and the broader Kubernetes ecosystem. The position is fully onsite, with daily work at the customer’s Huntsville facility and periodic travel to alternate local customers as required.

• Execute Day2 Open Shift Operations: provide hands‑on administration, integration support, and maintenance for Red Hat Open Shift clusters, managing cluster scaling, container networking (SDN/OVN), persistent storage (e.g., ODF), and compute resources to ensure platform stability and successful upgrades.
• Onsite Presence & Mobility: work onsite daily at the customer facility in Huntsville, AL, with periodic travel to alternate local customer facilities as required by the mission.
• Proactive Issue Prevention: perform technical reviews, cluster health checks, and capacity planning to identify and resolve issues within the container orchestration layer before they impact mission‑critical deployments.
• Customer Advocacy: gain a deep understanding of the customer’s cloud‑native architecture, CI/CD pipelines, and strategic mission goals to serve as their primary Open Shift advocate within Red Hat.
• Cross‑Functional
  
  Collaboration:
  
  partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex issues related to Kubernetes, containers, and operators.
• Strategic Guidance: advise the customer on current and future Red Hat hybrid‑cloud capabilities, focusing heavily on container orchestration, cloud‑native development practices, and Dev Sec Ops  integrations (e.g., Advanced Cluster Management, Advanced Cluster Security).
• Case Management: manage customer support cases, maintain clear documentation, and deliver value by sharing resolutions and best practices through a defined knowledge management process.

• Clearance: active Secret (or higher) U.S. Government clearance is required.
• Open Shift & Kubernetes Expertise: 5+ years of Linux system administration experience, with 3+ years of hands‑on experience in Red Hat Open Shift administration (Day2 Ops), including installation, patching, upgrading, and troubleshooting—particularly in disconnected or air‑gapped environments.
• Container Proficiency: deep understanding of container orchestration (Kubernetes), container registries (e.g., Red Hat Quay), microservices architecture, and modern continuous integration/continuous deployment (CI/CD) pipelines.
• Support Background: prior experience in a support, engineering, or site reliability engineering (SRE) organization, particularly within the public sector or defense environments.
• Communication: outstanding verbal and written communication skills; ability to convey complex cloud‑native concepts clearly and concisely to both technical and non‑technical stakeholders.
• Agility: ability to manage multiple cluster environments and projects with an eye for detail and shifting priorities in a high‑stakes environment.
• Availability: willingness to provide after‑hours coverage (on‑call duty) as dictated by mission requirements.

• Bachelor’s degree in a technology‑related discipline.
• Red Hat Certified Specialist in Open Shift Administration (EX280).
• Red Hat Certified Specialist in Open Shift Automation and Integration (EX380), or Certified Kubernetes Administrator (CKA).

The salary range for this position is $ – $. Actual offer will be based on your qualifications. Pay transparency:
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. This position may also be eligible for bonus, commission, and/or equity.

• Comprehensive medical, dental, and vision coverage.
• Flexible Spending Account – healthcare and dependent care.
• Health Savings Account – high deductible medical…