AI & Automation Lead, Customer Operations

At Alert Media, At Alert Media, we help organizations protect their people, operations, and brand.

• This role is ideal for someone who thrives in ambiguity, leads with curiosity, and can independently identify what matters most. You have the technical fluency to bring ideas to life and the interpersonal savvy to move work forward across teams without needing a formal playbook to get started.
• 2+ years of professional experience in a technical, operations, or strategy role
• Experience in customer success or implementation is preferred
• Engineering, computer science, or coding background preferred
• Demonstrated ability to take ideas from concept to execution with minimal oversight
• Strong project management skills with a track record of delivering complex initiatives
• Comfort operating in ambiguous environments with competing priorities
• Outcomes-oriented mindset with a bias toward action and accountability
• High level of intellectual curiosity and a willingness to rapidly learn new tools and technologies
• Ability to work cross-functionally and influence/hold accountability without direct authority
• Transparent communication style with strong follow-through
• Proven ability to “dream it and do it”—balancing vision with practical execution