Helpdesk Analyst - Level 1

JOB DETAILS

Are you someone who enjoys solving problems and helping others? Do you have a basic understanding of computers and want to grow your IT skills in a supportive environment? If so, we'd love to meet you!

We're looking for a motivated Helpdesk Support Technician to join our team. This is a great opportunity for someone starting their IT career or looking to gain hands-on experience in a professional setting.

What You'll Do

As part of our IT support team, you will:

Answer incoming helpdesk calls and assist users with computer-related questions

Troubleshoot basic software, hardware, and network issues

Reset and manage user passwords

Install or make minor repairs to computer equipment and software

Create and update easy-to-follow help guides and FAQs

Keep records of issues and solutions to help improve our support process

Provide one-on-one training to staff who need extra help

Escalate more complex technical issues to vendors or senior technicians

You'll play an important role in keeping our systems running smoothly and helping others feel confident using technology.

What We're Looking For

You don't need to know everything - we're looking for someone with a strong foundation and a willingness to learn.

Basic understanding of Windows operating systems

Familiarity with common desktop applications (Microsoft Office, email, etc.)

Strong customer service and communication skills

A positive attitude and problem-solving mindset

At least 18 years old

Ability to speak, read, write, and understand English

Valid driver's license (travel between locations may be required)

What Makes You a Great Fit

You enjoy helping others and explaining things clearly

You stay calm in stressful situations

You can work independently but also enjoy being part of a team

You handle sensitive information responsibly and professionally

You're open to feedback and continuous learning

Work Environment & Expectations

Occasional evening or weekend hours may be required

On-call support may be needed at times

Ability to lift and carry up to 10-25 lbs occasionally

Daily computer use is required

Why Join Us?

You'll be part of a team that values professionalism, respect, teamwork, and excellent service. We are committed to maintaining a positive, respectful, and inclusive workplace that protects privacy, promotes safety, and supports professional growth.

If you're ready to build your IT career while making a difference every day, apply today!